Warranty / Service Support Specialist

Warranty / Service Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

VP Americas Customer Services

Your role and responsibilities

In this role, you will have the opportunity to coordinate warranty and service work done at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is remote. #LI-Remote Relocation assistance not eligible for this role. We are unable to sponsor an employment visa at this time for this role. Candidates must already have a work authorization that would permit them to work for ABB in the US. This role is contributing to the Process Automation Measurement & Analytics division out of Houston, TX. You will be mainly accountable for: • Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified. • Tracking completion of service visits and ensuring all documentation are completed in a timely manner. • Maintaining and monitoring competency and certification database. • Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery. Our team dynamics You will join a talented, high performing team, where you will be able to thrive.

Qualifications for the role

• Associate's degree with 2-5 years of experience in customer service or related field required.
• Experience with SAP and Salesforce
• Proficient with Microsoft Office products
• Up to 10% domestic travel may be required but rare
• Working knowledge of ABB Measurements and Analytics products and applications preferred.
• We are unable to sponsor an employment visa at this time for this role. Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement. #LI-Remote We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $49,400 and $91,600 annually. myBenefitsABB.com