Field Engineer

We seek a Field Engineer to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.

The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world's largest and most well-known brands.

FIELD ENGINEERS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:

• Schedule service calls and coordinate the delivery of parts
• Maintain storage equipment, including troubleshooting and following product repair action plans (disk/controller swaps, etc.)
• Perform installations of Pure storage equipment (unboxing, lifting, racking/stacking, configuration etc.)
• Interact with IT customers and TSP technical team members, including presales, services and support organizations
  • Impact extends to customer technical representatives including systems administrators and technical managers
• Willing to travel extensively

THE IDEAL PERSON FOR FILL THIS ROLE WILL HAVE EXPERIENCE SUCH AS:

• Must have hardware troubleshooting experience and be technically inclined (work or military experience)
• Degree in computer science, information technology or any technical field - preferred
• Extensive exposure to data center environments - heavily preferred
• A strong sense of urgency, time management and customer facing skills are required
• Must have a solid understanding of Microsoft Outlook and demonstrate superb communication skills (phone/email/in-person)
• Good job stability must be reflected on resume
• Must be reliable, proactive and possess the ability to take ownership of multiple engagements
• Active security clearance (within 24 months) a plus but not a requirement

ADDITIONAL INFORMATION ABOUT THIS ROLE:

• Must have reliable transportation, a valid driver's license, and the ability to rent a car while traveling
• Must be able to lift and install equipment (up to 75 pounds) into customer racks
• Pay grade: 21
• View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
• Candidates must be authorized to work in the United States

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don't manufacture devices or sell software - our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.