Description
Position Details:
Title: Field Service Engineer
Location: Indianapolis, IN
Shift: 8AM-430PM; Occasional weekend shift.
Compensation: $28/hr. Overtime is available. Annual bonus up to $12,00 performance based.
Benefits: Benefits including but not limited to medical, dental, vision and many more! Company vehicle provided along with fuel card, tools, iPad, Laptop, phone and company uniform allowance.
Travel: Daily local travel. Minimum overnight travel.
Position Description:
As a Field Service Engineer, you are the eyes and ears of the company when providing service and support through customer interactions. Within your role, you will:
• Provide ongoing care and support for our customer's equipment
• Install our products and solutions at customer locations
• Diagnose and resolve challenges and problems
• Become a trusted advisor and partner for our customers, to develop excellent relationships.
• Extend our company footprint in the market by promoting our service agreements and newer technology.

Requirements:
• Minimum 1-year mechanical experience and customer support
• Good DMV record
• Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
• Partner with customers to assess their needs, manage their expectations, and drive results
• Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
• Collaborate with teammates, managers and customers
• Initial training in Chicago, IL for 2 weeks and then on the job shadow training for a few weeks.