Field Service Technician II

Description:

Responsibilities:




The Field Service Technician will be responsible for the installation, service, and maintenance of our water purification equipment, utilizing a company service vehicle, within our Light Industries Division. Equipment specific training will be provided. Previous technical/mechanical/plumbing experience is especially encouraged.

Core Responsibilities and Tasks:

Perform installations, start-ups, tests, troubleshooting, repairs, maintenance, and sanitizations to the following high purity water treatment equipment.

Multimedia Filters, Carbon Beds and Water Softeners

Reverse Osmosis and Nano Filtration

Continuous Deionization and Resin Bed Deionization

Industrial Water Purification Systems

Installation and maintenance of three phase and single phase pumps including replacing mechanical seals

Read and interpret P&IDs and complete complex PVC and CPVC piping projects

Read and interpret Electrical Wiring Diagrams and complete low voltage wiring of the associated components

Provide semi-complex training to customers on products and services, as well as documenting all installations, inspections, maintenance, and repair work

Maintain an adequate inventory of replacement parts and tools required for service

Effectively identify problems as they occur and take appropriate steps to solve them including but not limited to piping, electrical and mechanical repairs

Provide excellent customer service while identifying any sales opportunities for new equipment, expendables, or service contracts

Follow an after-hours on-call schedule and respond to all problems in an appropriate and timely manner to minimize the customer’s downtime

Coordinate with customers to schedule service and installations

Maintain company service truck and a clean driving record

Position Requirements:

1. FORMAL EDUCATION:

Required:

• HS diploma or GED Preferred - Tech Cert, Degree or industry specific license(s)

2. KNOWLEDGE & EXPERIENCE:

• Ability to obtain all required customer clearances (TWIC, DISA, etc.)

• Clean driving record

• Work experience preferred

• 5 to 7 years of technical work experience with water treatment equipment

• Electrical, mechanical, diesel, fusion experience depending on business unit

• Work without direct supervision and provides coaching/training to junior-level technicians

• Technically sound

• Experience with Microsoft Office

• Must have customer service experience

• Demonstrates critical thinking and complex troubleshooting ability

• Basic controls ability (PLC)

• Synthesizes technical information and communicates it clearly

• Derives insight from customer experience to produce outcomes and solve complex problems often in novel and unexpected ways

Education: High School