Field Service Technician - West

This position will be responsible for the field service of products, services, and commissioning services of new installation, retrofit, and existing sites. Customer visits for installation,
programming, start-up, commissioning, training, and troubleshooting of products and services offered by CC are required. Fieldwork will be required with extensive overnight travel,
typically 75-80%. Interaction with contractors will extend to validation, training, and recommendation. The Field Services Specialist is required to establish, promote, and maintain excellent
rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.

As a Field Services Specialist, You Will:
Technical
Perform work-related tasks according to company guidelines.
Provide standard scheduled and emergency service.
Provide onsite startup of the supermarket controls products and services.
Perform site surveys and audits
Provide onsite terminations of low voltage and networks,
Perform controller programming, commissioning and plant optimization.
Review store prints and specifications to ensure accurate programming and operation
Interact with contractors for validation and training
Maintain proficiency in all products and services that the company offers.
Safety
Stay up to date on safety bulletins and safety field change notices.
Operate in a safe manner in accordance with published safety guidelines.
Must wear appropriate PPE as per guidelines and in line with job duties.
Report all work-related accidents or injuries within 24 hours to the appropriate personnel.
Participate in Safety Audits with your Supervisor/Manager.
Perform Environmental and Health (EHS) surveys on every site visit.
Administration
Complete paperwork such as Service Work Requests, timesheets, expense reports, and Field Service Reports in a timely manner.
Connect with Technical Support on equipment issues.
Document and advise Field Services Management.
Customer telephone and e-mail technical support.
Write N-Cx and E-Cx reports.
Provide accurate and timely reporting according to company guidelines.
Provide estimated time of arrival to the Customer where applicable.
Maintain company property according to company policies.
PPE, test equipment, laptop, truck stock, cell phone, etc.
Assist with scheduling your time.
Assist in finalizing and formatting customer reports.
Customer Happiness
Provide proper and adequate communication to internal and external customers.
Complete documentation accurately and provide completion of each designated assignment.
Strive to provide all customers a first-time fix for their equipment.
Maintain customer happiness rates.
Attend Customer Meetings as the need arises.
Performance
Improve efficiency by combining service opportunities.
Complete all work in an efficient and timely manner.
Capable of making technical and commercial decisions under pressure.
Properly evaluate the site and equipment for appropriate action.
Maintain productive utilization rate according to company guidelines.
Perform inventory counts and reconciliation.
Implement company dress code and safety regulations.
Meet or exceed on-site response time requirements for each customer.
Understand and align with company startup/blocking issue processes and procedures.
Maintain accurate and adequate levels of internal communications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Associates (AA) degree in HVAC/REF or equivalent from a two-year college or technical school or equivalent relevant experience.
Digital literacy includes word processing, spreadsheets, database, Internet software, E-mail, and Windows 10/11.
Certified in the use and handling of refrigerants.
Excellent verbal and written communication skills.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.