Install / Service Technician

Responsible for providing excellent customer service and driving customer loyalty, quality, and overall satisfaction by servicing, programming, configuring, dismantling, reconstructing, converting, and trouble-shooting existing security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Drives customer loyalty by exceeding customer's expectations through the system service and maintenance process and meeting customer commitments.
Meets customer commitments by arriving within estimated time of arrival.
Services, programs, configures, dismantles, reconstructs, converts, and trouble-shoots existing security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follows and completes required processes of wired and wireless technology and connection procedures.
Tests and validates system signals/communication with central monitoring to properly establish service.
Demonstrates the operation and functionality of all provided services to the customer by explaining the proper operation of the technology and services.
Assists customer with security and technology enhancements by effectively identifying additional areas of opportunities and offers solution enhancements or alternatives to increase customer satisfaction. Suggests innovative and additional solutions to customer to fulfill their security and site automation needs.

This role pays up to 20/hr based on experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

2+ years experience within a technical customer support role (installation, service, cable, security system, or any residential service)
Current valid State Driver's License
Either has or is willing to obtain their own handheld power tools
Mid size SUV minimum in order to accommodate for inventory storage
Ability to work under general supervision and independently at multiple customer sites on a daily basis
Highly proficient with an Android/Apple devices
Residential installation or repair experience
Good communication skills

Nice to Have Skills & Experience

Hands-on experience with installation, repair, troubleshooting or set up of device
Huge Plus: security cameras, alarm systems
Other devices: Network/WiFi in small homes, wires/cabling in residential locations (CAT5, CAT6, etc.), phones, tablets, ATMs, printers, etc.
Prior experience with providing services to electrical systems
Previous sales experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.