Field Technician - Wireless Access

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our client's success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Position Overview:

We are seeking technical support staff to assist in upgrading and optimizing wireless network infrastructure across multiple buildings within the client. The team will consist of 1 Senior/Lead Technical Support Specialist and 4 Junior Support Technicians. The goal of this project is to ensure seamless wireless access throughout all hospital buildings.

Key Responsibilities:

• Identify and relocate wireless access points across various client buildings as needed.
• Move network connections from one port to another, ensuring proper configuration and functionality.
• Replace and troubleshoot network cables to improve wireless connectivity and network performance.
• Assist with switching upgrades by replacing or reconfiguring switches as necessary.
• Work closely with IT management to ensure all building locations are fully covered by wireless access.
• Test and validate wireless network performance after modifications to ensure optimal performance.
• Follow project timelines and provide regular updates on progress.
• Document changes were made to the network infrastructure, including port moves, cable replacements, and switch configurations.
• Travel between buildings across the client's Clinic, requiring reliable transportation to move between sites as needed.

Required Skills and Experience:
Senior/Lead Technical Support Specialist:

• Experience: Minimum 3-5 years of technical support, network engineering, or IT infrastructure experience.
• Knowledge of wireless networking and understanding of networking concepts such as access points, switches, routers, and cabling.
• Proven experience in leading technical projects or managing teams in IT/networking environments.
• Strong troubleshooting and problem-solving skills.
• Ability to train and mentor junior staff, delegating tasks appropriately while overseeing project milestones.
• Excellent documentation and communication skills.
• Reliable transportation to travel between different Clinic buildings.

Junior Support Technicians:

• Experience: 1-2 years of IT support or network experience preferred, but willing to train motivated and technically inclined candidates.
• Basic knowledge of wireless networking, cabling, and switch configuration.
• Willingness to learn on the job and follow instructions from the senior lead.
• Ability to move between buildings and work in various network closet locations.
• Reliable transportation to travel between clinic sites as required.
• Strong teamwork and communication skills.

Preferred Qualifications:

• Experience with hospital or healthcare network environments.
• Relevant certifications (e.g., CompTIA Network+, Cisco CCNA) are a plus for senior and junior positions.

Education:

• Bachelor's degree or equivalent practical experience.

If you are interested in being part of a critical project to enhance wireless access across the Clinic, apply today!