Financial Aid Outreach Technician

Posting Details

Posting Summary

Working Title Financial Aid Outreach Technician Role Title Education Support Specialist II Role Code 29143-SW FLSA Nonexempt Pay Band 3 Position Number 278R0093 Agency Rappahannock Community College Division Rappahannock Community College (Div) Work Location Richmond County - 159 Hiring Range Salary range will be commensurate with experience, up to a maximum of $42,000 per year. Emergency/Essential Personnel No EEO Category F-Admin Supp Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule
TBD . This position will require some outreach and education to be done on evening and weekend hours.
Sensitive Position No Job Description

Rappahannock Community College ( RCC ), founded in 1970, provides high-quality educational and training opportunities throughout a 12-county service region an hour east of Richmond on the beautiful western shore of the Chesapeake Bay with access to fresh local seafood and water activities. RCC delivers accessible and affordable educational opportunities, including for-credit transfer and career technical programs, robust distance education coursework, quality dual enrollment courses, and award-winning workforce training and credentialing programs. RCC’s annualized enrollment of 3,259 credit students and over 1,000 workforce and community development students are supported by over 120 full-time employees and 200 part-time/adjunct employees across two main campuses and four satellite sites.

RCC is a two-campus institution serving a rural and diverse 12-county area in the Chesapeake Bay region of Virginia, whose mission is to provide inclusive access to exceptional training and educational opportunities meeting the community’s needs and preparing individuals for success as learners, employees, and citizens.

Are you someone who wants to help students achieve their educational and professional dreams?

RCC seeks applicants for the Financial Aid Outreach Technician position who share RCC’s values of integrity, diversity, equity, and inclusion, excellence, access, and learning for life. This is a restricted, full-time 12-month classified staff position. RCC has an excellent benefits package, and the salary range will be up to a maximum of $42,000 per year, commensurate with experience.

The College desires candidates with a commitment to the community college mission. The successful candidate will be committed to academic excellence, continuous improvement through professional development, and creating a collegial environment of civility, collaboration and open communication. The College strives for staff with expertise in best practices and innovative strategies that support teaching and learning and who are well connected to the communities we serve.

Reporting to the Coordinator of Financial Aid and Veterans Affairs, the Financial Aid Outreach Technician will help prospective students and current students, especially students from historically economically disadvantaged parts of our service region, with access to financial aid by assisting with Free Application for Federal Student Aid ( FAFSA ) form completion and the verification process. This will be accomplished through workshops, information nights, and one on one coaching. This position will also help with daily administration of the financial aid process, including processing verification documents and awarding financial aid to students, and helping answer questions from college staff, parents, and students.

The primary goals of the Financial Aid Outreach Technician position will be to provide financial aid education and outreach, provide financial aid counseling and information assistance, and help students who are on financial aid warning or suspension. The incumbent will develop educational materials and provide training on financial aid processes to high school students, college students, parents, faculty and staff. This position will also provide accurate and complete information about all financial aid programs and veterans affairs benefits, and ensure that students struggling with maintaining their financial aid are connected with resources that will help them succeed. This position will require some outreach and education to be done on evening and weekend hours.

Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications

• Customer service experience
• Ability to monitor satisfactory academic performance and counsel and advise students
• Ability to keep meticulous records
• Ability to work independently
• Strong math and analytical skills
• Strong presentation and communication skills

Additional Considerations

• Customer service and advising experience in a higher education setting
• Knowledge of and skills with using PeopleSoft Student Information System ( SIS )
• Knowledge of financial aid processes

Operation of a State Vehicle Yes Supervises Employees No Required Travel
Some occasional travel will be required to within the service area.

Posting Detail Information

Posting Number CLS_3243P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 08/20/2024 Job Close Date 09/04/2024 Open Until Filled Agency Website www.rappahannock.edu Contact Name Email jobs@rappahannock.edu Phone Number Special Instructions to Applicants
A FULLY completed VCCS ATS online employment application, cover letter and resume describing qualifications are required. Applications will only be accepted online through the VCCS application system and must be received on or before September 4, 2024. Resumes will not substitute for a completed state application.

Rappahannock Community College is committed to a policy of nondiscrimination in employment and education opportunity. No person shall be discriminated against in the terms and conditions of employment, personnel practices, or access to and participation in, programs, services, and activities with regard to race, sex, color, creed, religion, age, national origin, disability, marital status, status with regard to public assistance, sexual orientation, or membership or activity in a local commission as defined by law. Lack of English skills will not be a barrier to admission or participation. For more information about the employment application process, contact Bridgit King at 804-758-6723.

Rappahannock Community College is an open-entry institution offering career and technical education ( CTE ) programs in the following areas of study (list general CTE categories, such as health sciences; construction; engineering; law enforcement, culinary arts, etc.) Due to high demand, some CTE programs offer admission based on selective criteria through a separate application process that is non-discriminatory. These programs are: (Emergency Medical Technician, Paramedic I & II, Practical Nursing, Nurse Aide, Nursing, and Pre-Diagnostic Medical Sonography: Echocardiography Career Studies Certificate, and Diagnostic Medical Sonography: Echocardiography Specialization, AAS ). For more information about the application process, please contact the admissions office at 804-758-6740.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Equal Opportunity Employer/Veterans/Disabled
Additional Information Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, anEEOemployer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, theVCCSis committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
TheVCCSis anEOEand Affirmative Action Employer. In compliance with the Americans with Disabilities Acts ( ADA and ADAAA ), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.