Financial Aid Outreach Technician

Title: Financial Aid Outreach Technician

Agency: Rappahannock Community College

Location: Richmond County - 159

FLSA: Nonexempt

Hiring Range: Salary range will be commensurate with experience, up to a maximum of $42,000 per year.

Full Time or Part Time: Full Time

Additional Detail

Job Description:
Rappahannock Community College (RCC), founded in 1970, provides high-quality educational and training opportunities throughout a 12-county service region an hour east of Richmond on the beautiful western shore of the Chesapeake Bay with access to fresh local seafood and water activities. RCC delivers accessible and affordable educational opportunities, including for-credit transfer and career technical programs, robust distance education coursework, quality dual enrollment courses, and award-winning workforce training and credentialing programs. RCC's annualized enrollment of 3,259 credit students and over 1,000 workforce and community development students are supported by over 120 full-time employees and 200 part-time/adjunct employees across two main campuses and four satellite sites.

RCC is a two-campus institution serving a rural and diverse 12-county area in the Chesapeake Bay region of Virginia, whose mission is to provide inclusive access to exceptional training and educational opportunities meeting the community's needs and preparing individuals for success as learners, employees, and citizens.

Are you someone who wants to help students achieve their educational and professional dreams?

RCC seeks applicants for the Financial Aid Outreach Technician position who share RCC's values of integrity, diversity, equity, and inclusion, excellence, access, and learning for life. This is a restricted, full-time 12-month classified staff position. RCC has an excellent benefits package, and the salary range will be up to a maximum of $42,000 per year, commensurate with experience.

The College desires candidates with a commitment to the community college mission. The successful candidate will be committed to academic excellence, continuous improvement through professional development, and creating a collegial environment of civility, collaboration and open communication. The College strives for staff with expertise in best practices and innovative strategies that support teaching and learning and who are well connected to the communities we serve.

Reporting to the Coordinator of Financial Aid and Veterans Affairs, the Financial Aid Outreach Technician will help prospective students and current students, especially students from historically economically disadvantaged parts of our service region, with access to financial aid by assisting with Free Application for Federal Student Aid (FAFSA) form completion and the verification process. This will be accomplished through workshops, information nights, and one on one coaching. This position will also help with daily administration of the financial aid process, including processing verification documents and awarding financial aid to students, and helping answer questions from college staff, parents, and students.

The primary goals of the Financial Aid Outreach Technician position will be to provide financial aid education and outreach, provide financial aid counseling and information assistance, and help students who are on financial aid warning or suspension. The incumbent will develop educational materials and provide training on financial aid processes to high school students, college students, parents, faculty and staff. This position will also provide accurate and complete information about all financial aid programs and veterans affairs benefits, and ensure that students struggling with maintaining their financial aid are connected with resources that will help them succeed. This position will require some outreach and education to be done on evening and weekend hours.

Minimum Qualifications:

• Customer service experience
• Ability to monitor satisfactory academic performance and counsel and advise students
• Ability to keep meticulous records
• Ability to work independently
• Strong math and analytical skills
• Strong presentation and communication skills

Preferred Qualifications:

• Customer service and advising experience in a higher education setting
• Knowledge of and skills with using PeopleSoft Student Information System (SIS)
• Knowledge of financial aid processes