Financial Aid Specialist

Posting Details

Posting Summary

Working Title Financial Aid Specialist Role Title Education Support Spec II Role Code 29143-FP FLSA Nonexempt Pay Band 03 Position Number 28000940 Agency Northern VA Community College Division NV280-Office of Student Services Work Location Prince William - 153 Hiring Range $50,000-$60,000 Emergency/Essential Personnel No EEO Category B-Professional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule
The standard schedule is 8:30 a.m. - 5:00 p.m., with at least one evening shift of 10:30 a.m. - 7:00 p.m. each week.

Sensitive Position No Job Description
General Description:
The Campus Financial Aid Specialist develops and applies consistent policies and procedures that meet federal, state and institutional requirements, the Office of Financial Aid and Support Services attempts to eliminate financial barriers for students who likely would be unable to pursue postsecondary education without financial assistance.

Duties and Tasks:

• To assist all Northern Virginia Community College students who have applied for financial aid, or who wish to, by providing information that will guide each student through the aid process - over the phone, by email, or by in-person consultations.
• To coordinate assistance with appropriate policies and regulations.
• Assist with the organization and completion of outreach activities.
• Assist the Campus Financial Aid Manager or his/her supervisor, as requested, with other financial aid-related projects and tasks.
• Assist students in the financial aid office or offsite workshops in completing the online FAFSA application and all Financial Aid related requirements, such as verification or Master Promissory Note/Entrance Counseling completion.
• Analyze financial aid information provided by students on FAFSA to determine accuracy, completeness, and correctness.
• Identify discrepancies related to information provided on documents vs. information provided on FAFSA vs. information provided in the NOVA system.
• Maintain a high level of customer service in all interactions with students, parents, college employees, and community partners.
• Understand and explain financial aid packaging and eligibility requirements for federal, state, and institutional funds.
• • Provide accurate and timely information to students and parents about financial aid processes and eligibility.
• Understand federal, state, and institutional financial aid regulations and policies.
• Understand NVCC financial aid tools available for communicating with students
• Understand and properly use important financial aid websites such as studentaid.gov and financial aid verification sites.
• Ability to properly use SIS to navigate the student information system to answer questions and assist with the financial aid experience.
• Assist with planning and participation in outreach activities
• Assist the Campus Financial Aid Manager or member of the financial aid leadership team, as requested, with financial aid-related projects and tasks.
  
  

Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Required KSAs:

• Strong customer service skills
• Familiarity with computer applications related to financial aid as well as student information systems.
• Knowledge of office procedures and use of various office equipment.
• Excellent ability in oral and written communications, as well as organizational skills.
• Ability to work well with students, staff and other offices for successful resolution to difficult problems.
• Ability to work independently in identifying and addressing the student’s financial aid needs as they relate to the application process.
• Knowledge and ability to follow rules, regulations and understand standards established by the college, state and federal financial aid programs.
• Ability to work under pressure and to manage multiple tasks and demands.
• Ability to exercise professional judgment and counsel students regarding special conditions as defined by the federal guidelines.
• Ability to counsel students on matters concerning the maintenance of Satisfactory Academic progress.
• Ability to maintain confidentiality.
• Ability to maintain professional demeanor respectful of diversity and multiculturalism.
• Skilled in computer usage, including Microsoft Office, e-mail, PeopleSoft Student Information System, and researching information online.
• Ability to present to in various modalities to varying audiences.

Minimum Qualifications:

• Customer service experience.
• Familiarity and experience with various software applications and reporting tools, including Microsoft Office Suite tools.
• Strong attention to detail and organizational skills.
• Experience with diverse populations.

Additional Considerations
Additional Considerations:

• Experience working with the PeopleSoft student information system
• Experience utilizing Financial Aid Professional Resources ( NASFAA , FSAPartnerConnect, IFAP )
• Bilingual - Spanish

Operation of a State Vehicle No Supervises Employees No Required Travel
N/A

Posting Detail Information

Posting Number CLS_3348P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 10/04/2024 Job Close Date 10/18/2024 Open Until Filled Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, anEEOemployer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, theVCCSis committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
TheVCCSis anEOEand Affirmative Action Employer. In compliance with the Americans with Disabilities Acts ( ADA and ADAAA ), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.