Financial Services Manager

Posting Details

Posting Details

Posting Number S12623P

Working Title Financial Services Manager

Department VetMed-VTH Patient Finan Srvcs

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.

The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment as embodied in our Principles of Community (http://vet.uga.edu/principles-of-community/" target="_blank">http://vet.uga.edu/principles-of-community/>)

College/Unit/Department website https://vet.uga.edu/hospital-and-primary-care/

Posting Type External

Retirement Plan TRS or ORP

Employment Type Employee

Benefits Eligibility Benefits Eligible

Full/Part time Full Time

Work Schedule

Additional Schedule Information

General hours 8a-5p, Monday-Friday. May have work after hours or weekends based on business need.

Advertised Salary $50k-$55k

Posting Date 09/05/2024

Open until filled Yes

Closing Date

Proposed Starting Date 10/01/2024

Special Instructions to Applicants

Location of Vacancy Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.



Position Information

Classification Title Administrative Support Manager/Supervisor

FLSA Exempt

FTE 1.0

Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

• Working experience in VetView (the Teaching Hospital's Medical software application)
• 1-3 years of experience supervising a financial services staff
• Experience working with clients on payment solutions for services rendered

Position Summary

The Financial Services Manager oversees and participates in the daily operation and management of the Financial Services unit. This position monitors and reports on key metrics such as cash collections and outstanding balances in addition to establishing adequate controls to ensure that hospital charges are billed to patients timely and accurately. This position supervises the Financial Services staff of the front office by tracking and evaluating daily activities, including daily deposit processes and record auditing for accuracy. The manager enforces proper accounting methods and policies and principles to meet the financial objectives of the Veterinary Teaching Hospital. This position is responsible for hiring, training, scheduling and maintaining consistent performance management monitoring of direct reports.

Knowledge, Skills, Abilities and/or Competencies

• Knowledge of accounting principles relating to service based business processes necessary relating to: accounts payable, receivables, debits/credits , auditing charges and reconciling accounts.
• Above average computer skills in utilizing software platforms to generate and gather data, in addition to analyzing information to problem solve.
• Exceptional verbal and written communication skills, be decisive and able to maintain professional communication with all levels of decision makers and stockholders within the hospital.

Physical Demands

• Lift 35 lbs. and be willing to travel to interoffice departments to communicate or deliver materials.
• Travel within campus range or locally to pick up materials.
• Repetitive motions and actions.
• Typing on a keyboard and viewing a computer screen for extended periods of time.

Is driving a responsibility of this position? No

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? Yes

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.



Duties/Responsibilities

Duties/Responsibilities

• Develops, implements, monitors, and analyzes all functions of the business office and how it ties to the Revenue Cycle.
• Monitors and reports on key metrics such as cash collections, days outstanding, unbilled, etc., in conjunction with VTH Finance Leadership. This person establishes adequate controls to ensure that Hospital charges are billed timely and accurately.
• The FS Manager maintains effective communication with internal/external customers to resolve issues that impede cash flow and/or detract from client satisfaction.

Percentage of time 40 Duties/Responsibilities

• Supervise the financial services staff. This involves direct supervision for the cashiers in small animal front area, auditor, accounts receivable specialists and accounting specialist and indirectly the Large Animal Hospital cashier and the Pet Health Center cashiers.
• Oversee, track, and evaluate day-to-day activities, including daily deposit processes, record auditing for accuracy, answering procedural questions from clerical staff, providing financial guidance to hospital personnel regarding client accounts, billing adjustments and payment.
• Enforce proper accounting methods, policies and principles to meet the financial objectives of the VTH.
• Maintain client confidence and protect operations by keeping financial information confidential, specifically by enforcing PCI compliance with credit card transactions.

Percentage of time 30 Duties/Responsibilities

• Manage the hiring, training, scheduling, performance evaluation and performance management of the direct reports in the Small Animal Hospital.
• Facilitate excellent staff performance by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Review, complete and approve all components associated with payroll for direct reports.

Percentage of time 30

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Sonya Lane

Recruitment Contact Email slane@uga.edu

Recruitment Contact Phone



Posting Specific Questions

Required fields are indicated with an asterisk (*). Applicant Documents Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents