Food Program Lead, AMS

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
The Food and Beverage team promotes best practices and supports the business by elevating and creating unique employee and client food and beverage experiences. Our team focuses on implementing industry knowledge across our global portfolio, providing special food and beverage opportunities, creating leading operating standards and deploying innovative ideas that engage our team.

Responsibilities:
- Leadership: Lead AMS catering, food safety and third-party vendor team(s). Develop internal teams including organization design, team leadership and talent development.
- Strategic Planning: Apply a deep understanding of food operations and create data-driven plans, proposals, documentation and financial analysis/modeling for region(s) utilizing existing and future data-driven insights
- Cross-Functional Direction: Lead across matrixed structures and departments to recommend, enhance, change and/or drive operational, strategic and value-added outputs and impact.
- Procurement & Supply Chain Management: Drive RFPs, and value propositions and support procurement on sourcing, reviewing and developing KPIs to manage vendors. Influence changes as needed and adapt agreements into food operations.
- Problem Solving: Analyses root causes, identifies challenges and develops and operationalizes data-driven solutions that demonstrate before and after success measurements. Adapts to changing priorities and applies multiple interventions to complex situations.
- Program Development: Oversee, enhance and define overall food program standards and operations with cultural competency. Build frameworks and models for regional implementation and drive cross-functionally with internal and external teams.
- Financial Management: Manage and optimize year-on-year budgets, expenses and cost savings/investment measures. Apply analysis and data-driven measures to ensure cost optimization and investment.
- Marketing, Communication & Promotion: Support marketing strategies to attract and retain users. Leverage technology and efficient tools to modernize program communication.
- Risk Management: Manage and mitigate risks internally and externally.
- Stakeholder Engagement: Build and maintain relationships with cross-functional stakeholders and program participants. Apply feedback and program enhancements to support program objectives.
- Data Management, Compliance & Reporting: Create and drive data-driven analysis, insights and recommendations. Manage compliance and reporting requirements.
- Brand & Risk Management: Evolve the program brand and mitigate risks or disruptions.

Qualifications

Minimum qualifications:
- Bachelor's degree and/or equivalent experience in business management, food science, hospitality management, catering management, general business management, etc.
- At least 5 years of managerial experience developing regional or global food programs in a fast-paced environment
- Demonstrable cultural competence with innovative practices with strong oral/written communication, documentation and policy development skills.
- Available to travel up to 40%

Preferred qualifications:
- Experience in on-site catering management in technology companies with an ability to navigate different applications and platforms to drive data-driven solutions
- Data-driven analysis, insight and action-oriented presentations, reports and proposals with evidenced results
- Experience producing innovative and creative technology solutions in food operations, design and implementation

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2