Forecasting and Capacity Planning Analyst- INTL India

We are searching for a forecasting and capacity planning analyst. As the Forecasting and Capacity Planning Analyst, you will be responsible for analyzing historical customer service related data and identifying current trends to develop unconstrained demand forecasts. You will use excel, tableau and Zendesk to pull data and manipulate to come to forecasting and insights. You will be responsible for gathering and presenting these insights and findings to executives in order to impact decisions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

* 3+ years of experience working with consumer data to draw insights and forecast future outcomes in order to impact business decisions related to staffing, volume trends and & financials

* Experience utilizing Excel for data manipulation -- Pivot tables, Vlook ups, macros

* Collaborate with analytics teams to align internal forecasts with machine learning as well as building more accuracy and scenario planning forecasts

* Responsible for month-end reporting deliverables with accuracy

* Experience using Zendesk for data collection, Tableau and PlayVox

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.