INTL India - Director, Credentialing Operations

The Operations Director will oversee and lead a team responsible for payer enrollment, state licensing, and credentialing functions. This leadership role is critical to ensuring smooth operations, compliance with regulatory standards, and efficient management of all processes related to healthcare provider enrollments, state licensing, and credentialing. The ideal candidate will have strong operational and team management skills, a deep understanding of healthcare regulations, and experience in building and leading offshore teams.

Key Responsibilities:
Strategic Leadership:
Develop and implement the operational strategy for payer enrollment, state licensing, and credentialing processes in collaboration with onshore leadership.
Oversee daily operations, ensuring all processes are streamlined, efficient, and meet key performance indicators (KPIs).
Maintain up-to-date knowledge of payer requirements, healthcare regulations, and compliance standards.
Team Management:
Recruit, train, and manage an offshore team of professionals responsible for payer enrollment, licensing, and credentialing.
Ensure the team has the necessary tools and resources to perform their duties effectively.
Foster a culture of continuous improvement, teamwork, and accountability within the team.
Compliance & Reporting:
Ensure adherence to all applicable laws, regulations, and standards related to payer enrollment, licensing, and credentialing.
Prepare and present reports to senior management on department performance, including metrics, challenges, and improvements.
Stakeholder Management:
Serve as the primary point of contact for onshore leadership

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Bachelors degree in healthcare administration, business, or a related field (Masters degree preferred) or equivalent experience
Minimum of 7 years of experience in payer enrollment, licensing, and credentialing within the healthcare sector.
Proven leadership experience in managing offshore teams and overseeing operational departments.
Strong understanding of healthcare regulations, payer requirements, and credentialing processes.
Excellent communication, problem-solving, and team-building skills.
Ability to manage multiple projects and priorities in a fast-paced environment

Nice to Have Skills & Experience

Masters Degree in healthcare administration, business, or a related field
Prior Start-Up experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.