Fraud Operator Workforce Management & Capacity Planning

The Fraud Operator will be developing and managing capacity planning across the entire financial organization, which includes analyzing incoming work, completed tasks, and manual work requirements to estimate the time and personnel needed for tasks, and distributing the workload across various functions. Workforce management is also a key responsibility, requiring the monitoring of daily volumes and workforce distribution to ensure adequate staffing levels that align with the workload, and adjusting and optimizing workforce allocation as needed. Additionally, the role requires providing analytical insights and consulting with operational resources on expectations, as well as partnering with several different teams in finance and fraud to enhance focus and efficiency.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 5+ years in Fraud Operations, Forecasting, Capacity Planning, or Project Management within the finance sector.
- Proven ability to gather information, recommend solutions, interpret data, and create detailed reports.
- Ability to effectively communicate data and solutions across multiple teams.
- Comprehensive understanding of relevant banking rules, regulations, and policies.
- Advanced skills in Microsoft Office Suite, including Word, PowerPoint, and Excel.

Nice to Have Skills & Experience

Advanced analytical skills (SQL, Tableau).
Experience at larger financial institutions such as Citibank, Capital One, Wells Fargo.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.