Front Office Manager
Navarre, Florida
Employer: Concord Hospitality
Industry:
Salary: Competitive
Job type: Full-Time
Description
We are hiring a Front Office Manager.
Role Responsibilities:
The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.
Essential Job Functions :
Guest Service
Maintains guest service as the driving philosophy of the hotel. Personally demonstrates a commitment to guest services in responding promptly to guest needs. Is committed to making every guest satisfied. Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards. Develops added value customer service programs. Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. Meets or exceeds hotel guest satisfaction measures. Ensures hotel standards and services contribute to the delivery of consistent guest service.
Front Desk Management
Acts as manager on duty for hotel and manages front desk operations. Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems. Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. Produce accurate financial reports on time. Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists
Human Resources
Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force. Maintains a positive, cooperative work environment between staff and management. Emphasizes employee selection, training and development as a way of doing business. Ensures all hotel employees know hotel objectives. Ensures personnel files are accurate and comply with both local and federal laws and regulations. Administers personnel policies fairly and consistently. Resolves employee grievances in a fair and timely manner. Ensures employees understand policies, pay procedures, bonus plans and benefits. Helps develop management talent by acting as a mentor for direct reports. Ensures completion of training objectives and development plans. Monitors and maintains acceptable turnover levels.
Safety and Security
Knows local health and safety codes and regulations that apply to the hotel. Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc. Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc. Understands and follows policies and procedures for the hotel's key control system and ensures others follow them.
Operations
Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities. Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects. Has acceptable property quality audits. Periodically inspect rooms, building exterior, parking lot, etc.
Here are some reasons our associates like working for us:
Benefits:
At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly...let's make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women!
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace
Source: Concord Hospitality
We are hiring a Front Office Manager.
Role Responsibilities:
The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.
Essential Job Functions :
Guest Service
Front Desk Management
Human Resources
Safety and Security
Operations
Here are some reasons our associates like working for us:
Benefits:
At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly...let's make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women!
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace
Source: Concord Hospitality
Created: 2024-05-17
Reference: 4049729
Country: United States
State: Florida
City: Navarre
Similar jobs:
-
Personal Insurance Account Manager/Sr. Account Manager (Miramar, FL office)
National Financial Partners in Miami Gardens, Florida -
Assistant Front Office Manager - Hilton Fort Lauderdale Marina
Hilton Worldwide Holdings Inc in Fort Lauderdale, Florida -
Office Manager/Bookkeeper - Hawkstone
Clubcorp Usa Incorporated in Gainesville, Florida💸 $23 - $25 per hour -
Office Manager |Radiology Associates South Florida| 14635
radiology partners in Miami, Florida -
Retail Construction Project Manager - OMEGA Luxury Timepieces (Miami Corporate Office)
Swatch Group in Miami, Florida -
Office Manager
General Dynamics Corporation in Tampa, Florida -
Personal Insurance Account Manager/Sr. Account Manager (Miramar, FL office)
National Financial Partners in Miramar, Florida -
Manager / Director, Private Client Services (Family Office)
Alvarez & Marsal in Miami, Florida💸 $105000 - $130000 per year -
Front Office Manager - Full Time (Day Shift)
radiology partners in Jacksonville, Florida -
Business Office Manager-Excellent Low Cost Benefits!
NHS Management, LLC in Daytona Beach, Florida -
Business Office Manager
United Surgical Partners International in Naples, Florida -
Front Office Manager - Full Time (Day Shift)
radiology partners in Jacksonville, Florida -
Cloud Management Office / Cloud Strategist
General Dynamics Corporation in MacDill AFB, Florida💸 $127500 - $172500. per year -
Office Manager
Atria Senior Living in Clearwater, Florida -
Office Manager
Insight Global in Hallandale, Florida -
Business Office Manager-Excellent Benefits!
NHS Management, LLC in St. Augustine, Florida -
Office Manager|Part-time| Inter Miami CF, Lockhart Stadium
AEG in Fort Lauderdale, Florida💸 $15 per hour -
ED - Office Manager (Full Time, Day shift)
Nicklaus Children's Health System in Miami, Florida -
Office Manager
Mr. Handyman in Orlando, Florida -
Front Office Manager
Hyatt Hotels Corporation in Bonita Springs, Florida