Job Description Summary
The GI Technical Specialist is responsible for providing technical support, maintenance, and troubleshooting for gastroenterology (GI) equipment and technology. This role requires a strong understanding of GI procedures, equipment, and the ability to assist healthcare professionals in optimizing the use of GI technology.

Entity
Medical University Hospital Authority (MUHA)

Worker Type
Employee

Worker Sub-Type
Regular

Cost Center
CC001398 KER - Endoscopy (KMC)

Pay Rate Type
Hourly

Pay Grade
Health-19

Scheduled Weekly Hours
40

Work Shift

Job Description

Job Description: GI Technical Specialist

Position Title: GI Technical Specialist
Department: Technical Support / Gastroenterology
Reports To: Technical Support Manager
Location: [Specify Location]
Employment Type: Full-Time / Part-Time

Position Summary: The GI Technical Specialist is responsible for providing technical support, maintenance, and troubleshooting for gastroenterology (GI) equipment and technology. This role requires a strong understanding of GI procedures, equipment, and the ability to assist healthcare professionals in optimizing the use of GI technology.

Key Responsibilities:

Technical Support:

• Provide on-site and remote technical support for GI equipment.
• Diagnose and resolve technical issues related to GI technology.
• Perform routine maintenance and repairs on GI equipment.
• Ensure all GI equipment is functioning correctly and safely.

Training and Education:

• Train healthcare professionals on the proper use and maintenance of GI equipment.
• Develop and deliver training programs and materials.
• Stay updated with the latest advancements in GI technology and share knowledge with the team.

Installation and Setup:

• Install and set up new GI equipment in healthcare facilities.
• Conduct initial testing and calibration to ensure proper functionality.
• Collaborate with the clinical team to integrate new technology seamlessly into their workflows.

Documentation and Reporting:

• Maintain accurate records of maintenance, repairs, and support activities.
• Generate detailed reports on technical issues, resolutions, and equipment performance.
• Ensure compliance with all regulatory and safety standards.

Customer Service:

• Provide exceptional customer service to healthcare professionals and patients.
• Respond promptly to service requests and inquiries.
• Build and maintain strong relationships with clients.

Product Development Support:

• Collaborate with the product development team to provide feedback on equipment performance.
• Assist in the development and testing of new GI technologies.

Qualifications:

• Education:
  
  • Bachelor’s degree in Biomedical Engineering, Electronics, or a related field.
  • Certification in GI technology or related areas is a plus.
• Experience:
  
  • Minimum of 2-3 years of experience in technical support or a similar role, preferably in the healthcare or medical device industry.
  • Experience with GI equipment and technology is highly desirable.
• Skills:
  
  • Strong technical troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to train and educate others effectively.
  • Proficiency in using diagnostic tools and software.
  • Knowledge of regulatory standards and compliance in healthcare.
• Other Requirements:
  
  • Willingness to travel to client sites as needed.
  • Ability to work flexible hours, including weekends and evenings if required.
  • Valid driver’s license.

Physical Requirements:

• Ability to lift and carry equipment up to [specific weight, e.g., 50 pounds].
• Ability to stand, bend, and kneel for extended periods.

Additional Job Description
Education: Bachelors Degree or equivalent Work Experience: 4-6 years

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees