Global Integrated Marketing Communications Operations Manager, GBM

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
In this dynamic age where culture shapes meaningful engagement and entertainment, the Global Integrated Marketing Communications team within Global Business Marketing (GBM) is responsible for developing and delivering communications strategies that advance TikTok's offering among the business community. Our focus is on impact, positioning and consistency for the purpose of creating a unified and coordinated TikTok experience for businesses. Our team plays a pivotal role in cultivating executive thought leadership opportunities and deepening the cultural intelligence of our employees and key partners for long-term impact. With the establishment of this role, we are poised to reinforce how TikTok serves as the new nexus of culture. This presents an exciting opportunity to be an integral part of a team dedicated to demonstrating how leading entities can launch cultural initiatives that connect with wider audiences in a positive and enhancing manner.

The Global Integrated Marketing Communications + Cultural Partnerships Operations Manager will act as a partner to the Heads of Global Integrated MarComs + Cultural Partnerships on cross-functional projects and will serve as a liaison with internal and external stakeholders, including leaders across all areas of the organization. This person will help drive an effective business cadence, cross-functional project planning; budget management and measurement and reporting to key stakeholders. The ideal candidate has a strong understanding of B2B and B2C marketing strategy, has a passion for operational excellence and has an understanding of what is happening in culture.

Responsibilities
- Manage global and regional key projects; drive project implementations with both internal and cross-function key stakeholders.
- Assist leadership in documenting and communicating decision-making, program management, and initiative implementation.
- Establish and refine operational procedures, frameworks, and standards for team collaboration and project management.
- Set and monitor key performance indicators (KPIs), applying data-driven strategies for program optimization.
- Drive revenue and strategic program alignment by collaborating with sales and partnerships teams, focusing on performance and insights.
- Anticipate needs and take initiative proactively; support project management tasks, improve current processes and ensure plans are documented and stakeholders are informed accordingly.
- Serve as liaison between senior team leadership and cross functional stakeholders regarding company projects, planning, and meetings.
- Enhance team efficiency through streamlined communication, organized information management (including spreadsheets and reports), and streamlined procurement and budgeting processes.
- Coordinate comprehensive meeting preparations and logistics, including content, hospitality, IT, along with meticulous management of calendar coordination and engagement arrangements.

Qualifications

Minimum Qualifications
- Bachelor's degree
- Minimum 4 years experience in marketing or communications; prior experience in tech, entertainment or B2B a plus
- Exceptional written and verbal communication skills
- Excellent problem-solver, with ability to see the big picture
- Excellent time/project management, prioritization and organizational skills
- Proven ability to develop and implement successful client projects
- Highly collaborative, team player, strong influencer and relationship builder
- A demonstrated understanding of CRM and the intersection between SEO, content, and social within the digital marketing landscape

Preferred Qualifications
- A team player and collaborator with empathy and resilience
- Self-motivated with a strong sense of ownership
- Passion for TikTok

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2 .