Group Sales Manager| PPG Paints Arena

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Overview

The Group Sales Manager is responsible for generating sales of new and renew Group Ticket Sales and grassroots marketing efforts. The ideal candidate is someone with prior ticketing and/or sales experience working within sports and entertainment ticket sales. The Group Sales Manager reports directly to the Director, Ticketing.

This role will pay a yearly salary of $47,700 + Commission

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until October 31, 2024

Responsibilities

• Maintain and develop excellent business relationships with group leaders and promoters
• Develop, maintain and grow a group sales lead database

• Promotes Group Experience for selected family shows, sporting events, concerts, events and special event packages

• Organize and implement sales strategies

• Track and manage weekly/final sales and activity reports

• Collaborate with Marketing to design advertising materials to promote events, which includes e-blast communications

• Responsible for continuing development of Group Experience and creation of new revenue streams for department and venue

• Coordinate all group sales offers with the box office and promoters
• Negotiate group sales agreements with promoters
• Attend events to manage sales related activities

• Utilizes Ticketmaster to process ticket orders, troubleshoot customer issues and provide staff support
• Assist the Director of Ticketing and Box Office Manager on event days for ticketing as needed
• Perform other duties as assigned

Qualifications

• Ticketing and/or Group Sales experience in sports and entertainment preferred

Minimum of 3-5 years of work-related experience
Bachelor's Degree in Business, Sports Management, Marketing or another related field

• Excellent interpersonal, verbal and written communication skills
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure by working on multiple projects
• Able to work well within a team environment

• Exudes exceptional guest service qualities, leadership skills, and professionalism
• Utilizes excellent interpersonal and written communication skills
• Demonstrates ability to prioritize multiple projects and find solutions to issues
• Professional presentation, appearance, and work ethic
• Ability to work under limited supervision and to interact with all levels of staff including management

• Competitive, self-motivated and creative-thinking skills and a team-first attitude
• Ability to work flexible hours including evenings, weekends, and holidays
• Some travel as needed

• Must be available to work flexible hours, which will include evenings, weekends, and holidays

• Proficient in Microsoft Office

• Ticketmaster Host and TM1 preferred

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