Guest Experience Representative (Part-Time)
Miami Gardens, Florida
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Guest Experience Representative (Part-Time)
Department: Stadium and Campus Operations Direct Supervisor: Guest Experience Supervisors and Management Status: Part-time / Hourly
Summary: The Miami Dolphins and Hard Rock Stadium are looking for Guest Experience Representatives dedicated to providing guests with a world-class experience for Miami Dolphins games, University of Miami Games, Miami Open, concerts, soccer and other world class events. Location: This is a part-time/hourly position based on site at Hard Rock Stadium in Miami Gardens, FL. This position pays $15 per hour. Responsibilities:
Qualifications:
#twparttime
Guest Experience Representative (Part-Time)
Department: Stadium and Campus Operations Direct Supervisor: Guest Experience Supervisors and Management Status: Part-time / Hourly
Summary: The Miami Dolphins and Hard Rock Stadium are looking for Guest Experience Representatives dedicated to providing guests with a world-class experience for Miami Dolphins games, University of Miami Games, Miami Open, concerts, soccer and other world class events. Location: This is a part-time/hourly position based on site at Hard Rock Stadium in Miami Gardens, FL. This position pays $15 per hour. Responsibilities:
- Provide a world-class experience through a promise to Care, Know, and Connect with Hard Rock Stadium guests.
- Be proactive and friendly in greeting and assisting guests with various inquiries at all points of contact.
- Exhibit a fun and friendly guest service-oriented attitude and professional appearance at all times.
- Assist guests with locating seats and escorting guests to their seats, if necessary, in a professional manner.
- Assisting with access control, ensuring all guests are in their proper locations when seated.
- Assume ownership in resolving guest challenges around the stadium (e.g. cursing, fighting, prohibited items, and duplicate ticket issues).
- Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
- Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.
- This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium.
Qualifications:
- Availability to work a minimum of 80% of ALL Hard Rock Stadium events, which includes Miami Dolphins and University of Miami home games, Miami Open, the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer matches, and more. This will include weeknights, weekends, and holidays.
- Customer service experience (entry level or supervisory) preferred but not required.
- Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills.
- Requires attention to detail and the ability to adapt to changing and difficult situations.
- Must have the ability to anticipate needs, assess situations and act accordingly.
- Fluent in English, Spanish beneficial.
#twparttime
Created: 2024-09-05
Reference: 2068235
Country: United States
State: Florida
City: Miami Gardens
ZIP: 33014
About AEG
Founded in: 1994
Number of Employees: 28000
Website: https://www.aegworldwide.com/
Career site: https://www.aegworldwide.com/careers
LinkedIn: https://www.linkedin.com/company/aeg
Facebook: https://www.facebook.com/AEGWorldwide/
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