Guest Service Agent - Embassy Suites by Hilton Orlando Airport
Orlando, Florida
Employer: Embassy Suites by Hilton
Industry: Guest Services, Operations, and Front Office
Salary: $16.50 per hour
Job type: Full-Time
The Embassy Suites by Hilton Orlando Airport is looking to welcome a Guest Service Agent to join the Front Office Team!
Our hotel is two miles from Orlando International Airport, and walking distance from nearby offices, dining, and shopping venues. All guests enjoy free airport shuttle, free made-to-order breakfast buffet and daily drinks and snacks at our complimentary Evening Reception.
Our ideal candidate would have previous experience either in the front office, night audit. At least 1-2 years' experience in hospitality preferred. They would have the availability to work the shifts required and be able to make decisions in the absence of a manager.
Shift Pattern: typical shift hours from 7am - 11pm, weekend/holiday availability required
Pay Rate: $16.50 per hour plus incentives
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Our hotel is two miles from Orlando International Airport, and walking distance from nearby offices, dining, and shopping venues. All guests enjoy free airport shuttle, free made-to-order breakfast buffet and daily drinks and snacks at our complimentary Evening Reception.
Our ideal candidate would have previous experience either in the front office, night audit. At least 1-2 years' experience in hospitality preferred. They would have the availability to work the shifts required and be able to make decisions in the absence of a manager.
Shift Pattern: typical shift hours from 7am - 11pm, weekend/holiday availability required
Pay Rate: $16.50 per hour plus incentives
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage - for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
- Assists with Grab 'N Go store purchases and restocking the store with necessary items
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Created: 2024-08-27
Reference: HOT0AWD4
Country: United States
State: Florida
City: Orlando
ZIP: 32829
Similar jobs:
-
Guest Service Agent -Front Office-Embassy Suites Tampa Downtown
Embassy Suites by Hilton in Tampa, Florida -
Guest Service Agent - Embassy Suites by Hilton Orlando International Drive Convention Center
Embassy Suites by Hilton in Orlando, Florida💸 $18.45 per hour -
Customer Service Agent Onsite/Remote
RemX in Tampa, Florida💸 $21.00 per hour -
Airport Customer Service Agent - VPS
Unifi in Eglin AFB, Florida -
Airport Customer Service Agent - GNV
Unifi in Gainesville, Florida -
Customer Service Agents
RemX in Tampa, Florida💸 $17 per hour -
Guest Service Agent - Hilton Fort Lauderdale Marina
Hilton Hotels & Resorts in Fort Lauderdale, Florida💸 $16 per hour -
Guest Service Agent (Part-Time) - Hilton Fort Lauderdale Marina
Hilton Hotels & Resorts in Fort Lauderdale, Florida💸 $16 per hour -
Guest Service Agent Part Time - $13.00/hr - Increase after 30 days
Hyatt Hotels Corporation in Gainesville, Florida💸 $13.00 per hour -
Agent - Guest Service-Overnight
Curio Collection by Hilton in Key West, Florida -
Guest Service Agent (F/T)
Hilton Hotels & Resorts in West Palm Beach, Florida -
Guest Service Agent (F/T)
Hilton Hotels & Resorts in West Palm Beach, Florida -
Guest Service Agent - Conrad Fort Lauderdale Beach
Conrad Hotels & Resorts in Fort Lauderdale, Florida -
Guest Service Agent - Hilton Fort Lauderdale Beach Resort
Hilton Hotels & Resorts in Fort Lauderdale, Florida💸 $15.00 per hour -
Guest Service Agent - Embassy Suites by Hilton Orlando International Drive Convention Center
Embassy Suites by Hilton in Orlando, Florida💸 $18.45 per hour -
Customer Service Representative - State Farm Agent
StaffMyAgency LLC in Ocala, Florida -
Guest Service Agent - Hilton Orlando Lake Buena Vista
Hilton Hotels & Resorts in Orlando, Florida💸 $18.45 per hour -
Information Technology Senior Service Desk Agent
Miami-Dade Seaport Department in Miami, Florida -
Guest Service Agent - DoubleTree Suites by Hilton Orlando - Disney Springs Area
Doubletree by Hilton in Lake Buena Vista, Florida💸 $18.45 per hour -
Customer Service Agent - Cargo
Air Canada in Miami, Florida💸 $17.64 per hour