Guest Service Representative

The DoubleTree by Hilton Midlothian is seeking Guest Service Agents! Full or Part time availability

Hilton travel benefits, Daily Advance Pay, discounts on cruises, rental cars, electronics and much more!

Full time positions offer full medical, dental, vision and more insurance benefits.

DUTIES AND RESPONSIBILITIES:
• Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace.

• Greet every guest with a smile and maintain eye contact.

• Must be courteous and gracious, maintaining a professional demeanor at all times.

• Handle all aspects of guest check-ins and guest check-outs as defined by the property standards.

• Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages.

• Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift.

• Take, confirm or change reservations as needed within guidelines established by the property management.

• Take ownership of all service issues brought to your attention by guests.