Guest Services Host | Part-Time | Moody Center
Austin, Texas
Employer: AEG
Industry: Other (consulting, membership, non-profit, real estate)
Salary: Competitive
Job type: Part-Time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
Our Guest Services team is essential in creating a safe and memorable experience for all guests at Moody Center Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including UT home basketball games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment.
Position Details :
This role will pay an hourly wage of $15.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
Responsibilities
Qualifications
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Overview
Our Guest Services team is essential in creating a safe and memorable experience for all guests at Moody Center Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including UT home basketball games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment.
Position Details :
- Part-time position
- Shifts include nights, weekends, and holidays
This role will pay an hourly wage of $15.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
Responsibilities
- Proactively welcome guests and assist with questions and requests
- Identify opportunities to create memorable experiences for guests
- Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas
- Manage lines and provide directions to ticketed seats and other arena locations
- Respond to and/or escalate guest complaints, concerns, and compliments
- Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
- Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
- Effectively communicate safety and security measures
- Reports any suspicious activity to supervisors and/or management
- Perform other duties and responsibilities as assigned
- Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time.
Qualifications
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- An average of five (5) events worked per month. Event requirement is subject to change with notice
- Demonstrated ability to follow instructions and work in a fast-paced environment
- Must have strong verbal and written communication skills
- Must be 16 years of age or older
- Previous experience in a customer service-based industry is preferred
- Previous experience within a sports, entertainment, or related field is preferred
Created: 2024-10-05
Reference: a4CdLbAntQlp
Country: United States
State: Texas
City: Austin
ZIP: 78749
About AEG
Founded in: 1994
Number of Employees: 28000
Website: https://www.aegworldwide.com/
Career site: https://www.aegworldwide.com/careers
LinkedIn: https://www.linkedin.com/company/aeg
Facebook: https://www.facebook.com/AEGWorldwide/
Similar jobs:
-
Director of Engineering | Moody Center
AEG in Austin, Texas💸 $90000 - $100000 per year -
Concessions Bartender | Part-Time | Moody Center
AEG in Austin, Texas💸 $10 - $12 per hour -
Dishwasher | Part-Time | Moody Center
AEG in Austin, Texas💸 $15 per hour -
Premium Suites Food Runner | Part-Time | Moody Center
AEG in Austin, Texas💸 $13 - $14 per hour -
Concession Stand Attendant|Part-time|Moody Center
AEG in Austin, Texas💸 $12 - $16 per hour -
Parking Event Manager | Moody Center (Austin, TX)
AEG in Austin, Texas💸 $70000 - $80000. per year -
Premium Clubs Supervisor | Part-Time | Moody Center
AEG in Austin, Texas💸 $20 per hour -
Parking Ambassador | Part-Time | Moody Center
AEG in Austin, Texas💸 $16 - $18. per hour -
Concessions Supervisor | Part-Time | Moody Center
AEG in Austin, Texas💸 $18 per hour -
Event Services Intern, Spring 2025 | Moody Center | Part-Time
AEG in Austin, Texas💸 $13.00 per hour -
Senior Event Manager | Moody Center
AEG in Austin, Texas💸 $70000 - $75000 per year -
Building Engineer|Part-time|Moody Center
AEG in Austin, Texas💸 $20 - $24 per hour -
Engineering Technician Intern, Spring 2025 | Moody Center | Part-Time
AEG in Austin, Texas💸 $13.00 per hour -
Parking Supervisor | Part-Time | Moody Center
AEG in Austin, Texas💸 $18 - $21. per hour -
Guest Services Host (Usher)|Part-time|Moody Center
AEG in Austin, Texas -
Event Manager |Moody Center
AEG in Austin, Texas💸 $60000 - $70000. per year