At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training. Guest Service Supervisors lead associates in significant service providing positions that may include bell, concierge, door, and valet. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

We offer excellent benefits:

• 12 Free room nights (after 90 days of service), Discounted and Friends & Family Room Rates upon hire

• Medical, Prescription, Dental and Vision Insurance after 30 days of employment

• 401K with company match

• Paid Vacation, sick days, new child leave and personal day

• Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance

• Tuition Reimbursement

•50% discount in Crossroads

• 40% discount in gift shop (exception: jewelry, UNC items, alcohol)

• Employee Stock Purchase Plan

•Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

COVID-19 Safety : Hyatt Hotels follows all COVID-19 CDC and county health department protocols for the safety of our employees and guests.

Hyatt is an Equal Opportunity Employer-M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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• High school graduate or equivalent vocational training certificate.

• Compute basic arithmetic.

• Fluency in English both verbally and non-verbally.

• Provide legible communication and directions

• Valid NC Driver’s License

• Clean driving record

• Ability to:

• Instill a calm, organized approach when interacting in stressful situations

• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data

• Foster and maintain strong, positive relationships with team members across department through communication

• Perform job functions with attention to detail, speed and accuracy

• Prioritize and organize

• Follow directions thoroughly

• U nderstand guest’s service needs

• Work cohesively with co-workers as part of a team

• Can lift up to 40lbs.

• Able to stand for a long period of time

• Enthusiastically welcome our guests, anticipate their needs and respond, however busy and whatever time of day.

• Escort arriving guests, provide basic hotel information and orientations to the guestrooms

• • Park and retrieve guest vehicles in an efficient and prompt matter.