Help Desk Analyst - Information Systems

Albany, Georgia

Employer: Phoebe Physicians
Industry: Information Technology
Salary: Competitive
Job type: Full-Time
Description

JOB SUMMARY
  • The Help Desk Analyst I is responsible for the coordination and execution of the Information Systems Help Desk and Computer Operation functions. The primary goal of the Help Desk Analyst I is to provide quality frontline support with a high degree of customer satisfaction, technical expertise, and timeliness.
GENERAL REQUIREMENTS
  • Adheres to the hospital and departmental attendance and punctuality guidelines
  • Performs all job responsibilities in alignment with the core values, mission and vision of the organization
  • Performs other duties as required and completes all job functions as per departmental policies and procedures
  • Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
  • Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
  • Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
WORKING CONDITIONS
  • General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
  • May be exposed to high noise levels and bright lights.
  • May be required to change from one task to another of different nature without loss of efficiency or composure.
  • Periods of high stress and fluctuating workloads may occur.
  • May be scheduled as needed including overtime


Qualifications

EDUCATION REQUIREMENTS
  • High School Diploma or GED (Required)
  • 2 year / Associate Degree in Computer Science or related field; or Vocational/Technical Degree in Computer Information Systems or related field. (Preferred)
EXPERIENCE REQUIREMENTS
  • 1 - 2 years Experience in an information systems related job involving direct customer support. (Preferred)
CERTIFICATIONS AND LICENSURES
  • Preferred Certifications/Licensures: CompTIA A+ (Computer service technicians)
GENERAL SKILLS
  • Organizational Skills
  • Interpersonal Skills
  • Customer Relations
  • Analytical
  • Grammar / Spelling
  • Read / Comprehend Written Instructions
  • Follow Verbal Instructions
  • Basic Computer Skills
  • Microsoft Office Suite
  • General Clerical Skills
  • Basic understanding of computer system concepts including hardware, software, operating systems, networks, data communications, and telecommunications
  • Proficiency in microcomputer skills including MS Windows, word processing, spreadsheets, graphics, electronic mail, databases, and other microcomputer applications as needed.
  • Good verbal and written communication skills, and the ability to maintain good interpersonal relationships while troubleshooting various computer related problems.
PHYSICAL REQUIREMENTS
  • Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
  • Have good - manual dexterity and eye-hand-foot coordination
  • Ability to perform - repetitive tasks/motion
PHYSICAL DEMANDS
  • Standing - Frequently within shift (34-66%)
  • Walking - Frequently within shift (34-66%)
  • Sitting - Continuously within shift (67-100%)
  • Climbing - Occasionally within shift (1-33%)
  • Bending/Stooping - Frequently within shift (34-66%)
  • Twist at waist - Frequently within shift (34-66%)
  • Pushing/Pulling - Frequently within shift (34-66%)
  • Lift/carry > 20 lbs with assistance - Occasionally within shift (1-33%)
  • Reaching above shoulder - Occasionally within shift (1-33%)
Created: 2024-05-31
Reference: 30053
Country: United States
State: Georgia
City: Albany

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