Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Service Desk Analyst-Project Delivery Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

• As a Service Desk Analyst, you will be responsible to take IT Helpdesk calls and meet the required performance targets and SLAs with high quality service to improve user experience.

• This is a large multi-year project, that provides operate service from Infrastructure to application for one of our leading Consumer industry clients. This client is looking to transform their Operate business and leap frog into the future by adopting GenAI and AIOps capabilities.

The Team

Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future. Our operate services within CTO include:

• Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement.

• Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products.

Qualifications

Required

• 1-3 years of hands-on experience in Technical Service Desk
• Competent in communicating technical information to technical as well as non-technical staff.
• Good problem-solving abilities.
• You should be flexible and willing to work in shifts from Sunday to Saturday Experience in a 24X7 environment across all 3 shifts
• Analytical, critical and deductive reasoning required to troubleshoot user issues.
• Clear, concise, professional and thorough verbal and written communication skills.
• Ability to multi-task, follow exacting processes and procedures and take direction positively.
• Strong interpersonal skills with a positive and enthusiastic attitude.
• Ability to work independently with limited supervision.
• Must have the ability to work well with people of varying levels of technical abilities.
• Continuous learning of new systems, business processes and concepts are a must.
• Good interpersonal and communication skills
• Flexibility to adapt and apply innovation to varied business domain and apply technical solutioning and learnings to use cases across business domains and industries
• Knowledge and experience working with Microsoft Office tools
• Limited immigration sponsorship may be available.
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.