Help Desk Support
Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: Tier II Support
Location: Orlando, FL (Remote)
Duration : 12 month ongoing contract
Rate Range?: $24-$26/hr.

Position Overview:
The helpdesk is the first point of contact for computer/device support. They will be working with internal clients only.
24/7 support center so this person needs to be able to work flexible hours, and weekends.

Day to Day Responsibilities/typical day look like:
15-25 calls per day (Less on second shift - a lot of online queues will be worked)
Doing a lot of service tickets from the queue
All inbound calls and remote troubleshooting

Selling Points for Candidates: Perks? What is exciting aboutposition?Company?
1. Remote

Requirements:

3+ years of help desk experience

Active Directory Experience

Has worked with ticketing system similar to ServiceNow

Office 365/Microsoft Teams/Excel

Call Center/Dialer Experience

Need to be ok for weekends
NICE TO HAVES?
1. College Degree is or any certs
2. SCCM
3. Snapshot - something used to restore phones
4. Team/Remote Control Viewer
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*

• Health
• Dental
• Vision
• Life Insurance; Short Term Disability
• Hospitalization Coverage
• Direct Deposit
• Weekly Pay Periods
• Training and Development Programs
• 401k
• Referral Program

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.