Posting Details

Posting Summary

Working Title Help Desk Tech I Role Title Education Support Assistant Role Code 29141-SW FLSA Nonexempt Pay Band 01 Position Number 282W0516 Agency Piedmont Virginia Community College Division Piedmont Virginia Community College (Div) Work Location Albemarle - 003 Hiring Range $16.87/hour Emergency/Essential Personnel No EEO Category E-Paraprofessional Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule
as determined by supervisor
Sensitive Position No Job Description

Piedmont Virginia Community College ( PVCC ) is a nonresidential two-year institution of higher education that serves Central Virginia - principally residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa and Nelson. Our scenic campus is located in Albemarle County, Virginia. We are one of 23 community colleges in Virginia that comprise the Virginia Community College System ( VCCS ).

The primary role of the Help Desk Tech I position at PVCC is to provide first level (Tier I) helpdesk support to our faculty, staff and students who contact the Technology Services helpdesk.

The Technology Services area provides support to the students, faculty, and staff of the college, to ensure innovative technology is readily available and functional, enabling the college to provide a positive, caring, and dynamic learning environment that promotes student success and community vitality.

In support of the mission of Technology Services, the TS Helpdesk provides direct support to the faculty, staff, and students of PVCC . The helpdesk is open and staffed Monday - Thursday, 8 AM - 8 PM, Friday 8AM - 5PM and Saturday 9AM-12PM, with modified hours during the summer.

This is a wage (part-time, non-benefits eligible) position offering flexible scheduling and working on an as-needed basis with an average anticipated schedule of more than 15 but less than 30 hours per week.


Responsibilities and expectations of this position may include, but are not limited to:

• Must be available to work on an as needed basis to fulfill helpdesk coverage requirements.
• Receive and provide appropriate assistance for support requests via phone, email, ticketing system, and in-person assistance.
• Documentation of efforts through the ticketing and inventory management systems.
• Act as a first point of contact for providing TS support to faculty, staff, and students.
• Supports internal and external events.
• Installs, operates, maintains, and supports client systems running Windows, MacOS, and iOS.
• Assist in users’ account access by resetting passwords and multi-factor authentication methods.
• Installation, movement, maintenance and on-going support of college endpoint hardware and software, networking equipment, servers.
• Installation, maintenance, and on-going support of classroom and conference room technologies.
• Timely and accurate utilization of ticketing and inventory systems.

Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications

• Demonstrated experience providing high-quality Customer Service.
• Demonstrated experience in the use and configuration of computing devices (Laptops, tablets, cell phones, etc.
• Basic knowledge of Various OS’s including Windows 10/11, MacOS, and/or iOS.
• Strong written and verbal communication skills.
• Ability to work both independently, as well as part of a larger team.
• Ability to lift 50 lbs.
• Ability to scale ladders.

Additional Considerations

• CompTIA A+ certification or equivalent.
• Demonstrated experience working in a helpdesk environment.
• Demonstrated experience working in a higher education environment.
• Intermediate knowledge of Various OS’s including Windows 10/11, MacOS, and/or iOS.

Operation of a State Vehicle No Supervises Employees No Required Travel
None

Posting Detail Information

Posting Number WGE_1901P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 04/05/2024 Job Close Date 05/31/2024 Open Until Filled Yes Agency Website www.pvcc.edu Contact Name Human Resources Email humanresources@pvcc.edu Phone Number 434.961.6567 Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Application Package must include-
• Online Application
• Resume
• Cover letter
• Names, addresses, email and telephone numbers of three (3) professional references

In order to better serve our customers, PVCC will only accept online applications. PVCC will not accept hand-delivered applications or applications submitted by mail, email, or fax. Cover letters, resume/curriculum vitae, and unofficial transcripts (if required) must be attached electronically to the online application.

Deadline: Review of applications begins immediately.

References & criminal background checks required.

Piedmont Virginia Community College is an Equal Opportunity, Affirmative Action Employer.

We value and support the diversity of our students, faculty, and staff. We seek to promote an understanding and appreciation of differences by creating an inclusive environment embracing individuals with diverse backgrounds, experiences, and aspirations.
Additional Information
Piedmont Virginia Community College does not discriminate on the basis of race, color, religion, national origin, political affiliation, disability, veteran status, sex, age or sexual orientation in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Human Resources Director, 501 College Dr., Main Building, Room M810, Charlottesville, VA 22902; 434.961.6567.

We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application.
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, anEEOemployer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, theVCCSis committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
TheVCCSis anEOEand Affirmative Action Employer. In compliance with the Americans with Disabilities Acts ( ADA and ADAAA ), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.