Help Desk Technician - College of Law (OPS, Part Time)

Department

College of Law

Responsibilities

• Communicate with users over the phone, email, in person, and remotely to resolve their technical issues and advise on the effective and efficient application of different technologies.
• Provide desktop support for Windows and Apple devices.
• Troubleshoot computer hardware issues.
• Perform peripherals installation and troubleshooting.
• Install software and troubleshoot any related issues.
• Assist in inventory of all technical equipment.
• Assist with technical support during midterms and final exams.
• Perform other duties as assigned.

Qualifications

A high school diploma or equivalent and one year experience in customer support/IT.

Preferred Qualifications

• Effective communication skills with users of diverse technical backgrounds and skill levels.
• Self-motivated, able to work within a project-based and team-oriented environment.
• Detail-oriented and highly organized with an ability to meet deadlines.
• Able to work independently with minimal supervision, reliable, and punctual.
• Ability to follow documentation of IT processes and functions.
• Experience with computer setup, installation, and upgrades.
• Experience with Microsoft Office Suite and Office 365.
• Customer service experience.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an OPS/temporary job.

Based on the duties, this position may require completion of a criminal history background check .

This position works in the office between 8am - 5pm Monday - Friday. Ability to work a flexible schedule with the occasional need for after-hours class or event support. Applicants will be considered for part-time (20-30 hours).

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at : https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf .