Help Desk Technician

Title: Help Desk Technician

Location: Hialeah

Schedule: 5 days on-site

Duration: Contract to Hire

Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

PRIMARY RESPONSIBLITY:

The Help Desk Technician's primary responsibility is to provide technical assistance and support related to computer systems, hardware, or software. If they cannot provide the necessary support, they will escalate problems to the Senior Help Desk Technician in a timely manner.

EXAMPLE OF ACTUAL FUNCTIONS:

(Note: The example of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

• Assist employees by providing technical support with hardware equipment (PC, copiers, printers, fax machines, etc.)
• Escalate to Senior Help Desk Technician, as required
• Troubleshoot problems with computers and networks.
• Install software and hardware, as needed.
• Assist in preparation of reports, as needed.
• Assist with system maintenance, workstation support, internet connectivity, and back-up procedures.
• Purchase approved equipment and software.
• Maintain current inventory of hardware and software.

MINIMUM REQUIREMENTS:

• High School Diploma or it's equivalent.
• A.A. in computer science or similar field, preferred.
• Two years of experience in providing technical support with hardware equipment.
• Familiarity with Windows-based operating systems.
• Excellent interpersonal skills.
• Ability to prioritize task assigned and meet deadlines as needed.

SPECIAL SKILLS AND OTHER REQUIREMENTS:

• Knowledge of Active Directory systems.
• Basic networking troubleshooting skills.
• Ability to organize and prioritize tasks.
• Understanding of virtualization technology.

PERFORMANCE STANDARDS:

• Help Desk tickets are resolved in a timely manner.
• Issues are escalated as needed.
• Issues are followed up on until they are resolved.
• Maintain a reasonable stock of equipment to serve to staff.
• Works with team to resolve issues.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• ...and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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