Helpdesk Service Technician II

This individual will be initially completing basic level II service desk responsibilities. These include incoming calls, handling tickets, resetting passwords, troubleshooting, etc. Once this individual flips permanently, they will move toward field service responsibilities such as break/fix, swapping PCs, etc. while still maintaining and completing the service desk tasks.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

High school diploma/GED (minimum)
Good communication skills
1 + year of experience in Service Desk role (level II support; network user additions/deletions/take overflow incoming calls from branches, escalate issues, resetting passwords, basic troubleshooting)
Some exposure to field service (break/fix, PC swaps, etc.) & willing to travel up to 2 hours from CLT to perform these tasks
Exceptional phone etiquette and ability to work and cooperate with a team

Nice to Have Skills & Experience

College or technical training (basic fundamental understanding of IT)
Experience working at a bank
A+ certification

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.