HelpDesk Specialist

Title: Helpdesk/Service Desk Specialist
Location: Remote
Duration: Long-Term Contract/Contract-to-Hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US.

Summary:
Help Desk Admin is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solutions. They must also be customer-oriented and patient to deal with difficult customers.

Essential Duties/Responsibilities:

• First point of contact in all computer hardware, software, and telecommunications problems and requests. Use remote capability to assist with troubleshooting.
• Provide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration.
• Desktop site support - Determine the best solutions based on the issue and details provided by customer
• Provide support and resolve problems related to installed computer software.
• Troubleshoot printer connection issues
• Maintain support materials: edit, update, and generate support documents for Service Now Knowledge Article and IT Service Desk knowledgebase.
• Active Directory / O365 Administration including account creation, shared mailbox creation, security group creation, and file share access
• P2C account creation and reset
• Password Resets for various websites/applications
• Document and log incidents ticket using Service Now tracking tool.
• First level support company email on mobile devices
• Provide support for VPN software connection issues
• Vendor VPN account creation

Minimum Requirements:

• Ability to work independently and in a team environment
• Ability to work under time pressures while maintaining a customer service attitude
• Experience in troubleshooting hardware, software and network connectivity issues
• Must have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.
• Self-motivated with attention to detail
• Organizes workload, sets priorities and works within deadlines
• Effective communication and interpersonal skills
• Maintains confidentiality of information
• Must have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.

Preferred Qualifications:

• Ability to work independently and in a team environment
• Ability to work under time pressures while maintaining a customer service attitude
• Experience in troubleshooting hardware, software and network connectivity issues
• Must have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.
• Process and understanding Terminations
• Self-motivated with attention to detail
• Organizes workload, sets priorities, and works within deadlines
• Effective communication and interpersonal skills
• Maintains confidentiality of information
• Must have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.

Additional Knowledge, Skills and Abilities:

• Communication, Ability to work under pressure, attention to detail, decision making, time management, identify process improvement, self-motivation, conflict resolution, redirecting problems to appropriate resources, leadership, adaptability

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in.

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