IT Helpdesk Specialist

The IT Frontline Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs. The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail orientated, quick to learn new technologies and be able to handle multiple tasks simultaneously. Primary work hours are between 8AM and 5PM, with hours of operation between 8AM and 8PM EST.

This position needs to be onsite in the office; it is possible to shift to a hybrid (1 or 2 days at home) at some point, but given the hands-on nature of this work, being onsite is important.

As a part of Tyler's corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.

Location
Plano, Texas

Travel
0-5%

Responsibilities

• Provide end-user support for Tyler's internal customers via telephone, email, remote control and in-person.
• Maintain a high level of courteous customer service at all times
• Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer related issues
• Learn the functions and back end of Tyler's applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes
• Aid the management team in conceptualizing updates and upgrades that will enhance Tyler's employee's experience

Qualifications

• Associates degree in computer science or equivalent experience/certification
• Demonstrated or previous experience installing, configuring and supporting operating systems, PCs, printers, and other hardware with entry level knowledge of networking as well.
• Ability to prioritize and complete multiple tasks in a fast paced, technical environment
• Excellent customer service, organizational, interpersonal and communication skills
• Prior phone/customer service experience is key
• Ability to work independently and in a team environment
• Demonstrated ability to maintain a positive, professional attitude

Great Place to Work & Grow Your Career
Come join us as we transform the public sector! Our guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many .

Taking Care of You & Your Family
Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. .

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.