Homecare Staffing Coordinator

Right at Home Anne Arundel County is seeking for a Staffing Coordinator/Staffing Supervisor who will be responsible for maintaining the client and caregiver relationship and ultimately helps provide a "best in home care" experience for clients and employees. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that any client inquiry calls and referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients, finalizing schedules, monitoring of time tracking system and other payroll responsibilities as needed and other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high functioning office environment.

ESSENTIAL FUNCTIONS

• Manage and coordinate the schedules of caregivers to ensure all client care needs are met in a timely and efficient manner.
• Adjust schedules as necessary to accommodate client needs, caregiver availability, and any last-minute changes.
• Supervise and support caregivers in their day-to-day activities to maintain high standards of care.
• Assists with caregiver disciplinary actions, performance evaluations, etc.
• Coordinates payroll information including weekly finalization of schedules, caregiver pay changes,, applicable deductions/expense reimbursements, and other information necessary for payroll processing
• Serve as the primary point of contact for clients and their families regarding scheduling, service inquiries, and care concerns.
• Collaborate on client hospitalization and care plan updates, along with other health-related information, with the Director of Nursing.
• Communicates continually with caregivers and clients to evaluate service.
• Maintain accurate and up-to-date records of all caregiver schedules, client care plans, incident reports, and communication logs on WellSky/ClearCare.
• Participate in client and caregiver satisfaction program efforts.
• Assists with inquiry calls, sales, marketing, and public relations efforts.
• Serves as a team player within an office environment.
• Performs on-call coordinator duties as needed to handle emergency scheduling needs and provide support outside of regular business hours
• Maintains integrity in every interaction with caregivers and clients.
• Ability to live the Right at Home brand vision, mission and values.
• Maintains professionalism in all interactions.
• Ability to multitask in a high functioning office environment.
• Ability to problem solve and make decisions in a fast paced environment.
• Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

NON-ESSENTIAL FUNCTIONS

• Other general office and clerical functions.
• Other duties assigned by Executive Director

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

• High School graduate or equivalent with two years of business experience.
• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
• Knowledge of common medical terminology.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak, and understand English as needed for the job.
• Be available as required for on-call duty outside of normal office hours

WORKING ENVIRONMENT

• Works primarily out of the local office.
• Remote work as appropriate

RIGHT AT HOME EMPLOYEE BENEFITS

• PAID Time Off
• 401k Plan Program
• Dental and Health Insurance

Ready to join our team? Submit your updated resume online to apply. We'll review your application and get back to you soon about the next steps. We look forward to hearing from you!