Host Hostess @ Catch 31 Hilton VBO

Organizational Structure:

Department: Food and Beverage

Reports To: Food and Beverage Manager

Supervision: none

Pay Structure: Paid Bi-weekly

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

How to Apply:

If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you! Please apply here: https://shaminhotels.jobaline.com/

Enter the job title and location and apply!

Position Overview:

The Host/Hostess is responsible for providing a warm and welcoming atmosphere to guests and visitors upon their arrival at a business establishment or event. They serve as the initial point of contact, offering assistance, information, and guidance as needed to enhance the customer experience.

Essential Job Functions:

Welcome Guests:

• Greet guests and visitors with a friendly and welcoming demeanor as they enter the establishment.
• Offer a warm smile and verbal greeting to create a positive first impression.
• Provide directions or assistance to guests to help them navigate the premises.

Provide Information:

• Offer information about the services, amenities, and facilities available at the establishment.
• Answer questions from guests regarding hours of operation, location of specific areas, and other inquiries.
• Direct guests to appropriate staff members or departments for further assistance.

Manage Waiting Areas:

• Maintain order and organization in waiting areas, ensuring guests are seated or attended to promptly.
• Manage guest reservations, waiting lists, and seating arrangements as necessary.
• Communicate estimated wait times and update guests on their status as needed.

Assist with Special Requests:

• Accommodate special requests or preferences from guests, such as seating preferences or accessibility needs.
• Relay special requests to relevant staff members or departments to ensure they are fulfilled promptly.

Handle Customer Concerns:

• Listen attentively to guest feedback, concerns, or complaints, and address them courteously and professionally.
• Notify management or appropriate personnel of any issues that require further attention or resolution.

Maintain Cleanliness and Appearance:

• Ensure that waiting areas, entrance ways, and other public spaces are clean, tidy, and presentable.
• Monitor and restock supplies such as brochures, menus, or informational materials as needed.
• Maintain a professional appearance and adhere to dress code policies.

Promote Customer Satisfaction:

• Strive to exceed guest expectations by providing exceptional service and attention to detail.
• Foster a positive and welcoming atmosphere that encourages guests to return in the future.
• Seek opportunities to enhance the customer experience and contribute to overall customer satisfaction.

Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

• Friendly and outgoing personality with excellent interpersonal skills.
• Strong communication abilities, both verbal and non-verbal.
• Customer service-oriented mindset with a focus on guest satisfaction.
• Ability to remain calm and composed in fast-paced or high-pressure situations.
• Basic knowledge of the establishment's services, amenities, and layout.
• Professional appearance and demeanor.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• The Greeter plays a crucial role in creating a positive first impression and setting the tone for the guest experience. Their friendly demeanor, helpful attitude, and attention to detail contribute to the overall success of the establishment.

About Us:

Founded in 1979, Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. It is recognized as the largest hotel owner and operator throughout Virginia, as well as one of the top ten hotel owners in the country. Deeply rooted at the forefront of the hospitality industry, Shamin Hotels has assembled a portfolio that spans multiple renowned brands, reflecting its commitment to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for its associates. For additional information, please visit www.shaminhotels.com.

Apply Here!: https://shaminhotels.jobaline.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.