Summary:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready forthis challenge, then we are ready for you.

The Event Concierge is an ambassador to connect the hotel staff with event planners to ensure the success of onsite events.

There are five primary roles of the Event Concierge:

• Hotel Ambassador: Represents the Hyatt brand and makes a connection with the meeting planner to ensure that the hotel has a positive image.
• Liaison from the Onsite Meeting Planner to All Departments: Stays in close contact with all hotel departments to ensure that all planner and hotel requests are met.
• Hotel Ground Support Representative: The eyes and ears for all meetings and special events, communicating specifically with the Events Department to ensure the managers feel the operations is running smoothly. Checking all event space and comparing to event orders prior to planner arrival to make sure everything is ready exactly as desired. First eyes on the floor for both internal and external contacts.
• Solution Creator: Communicating and addressing concerns and opportunities with planners and helping quickly find creative solutions. Anticipate needs before requests are made.
• Information Central for Hotel and the City: Responsible for sharing any information requested of the hotel and the City of San Antonio.

Qualifications:

• A minimum of 1 year of hotel event sales/event planning or comparable experience preferred
• Bachelor's degree and/or 2+ years of hotel and/or food & beverage experience preferred
• Refined verbal and written communication skills
• Present a professional appearance and confidence
• Ability to be on feet for 8+ hours per day and lift 35 or more pounds as needed
• Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment
• Strong time management & multi-tasking skills with the ability to work well under pressure
• Demonstrate positive leadership characteristics, which inspire employees to exceed standards and expectations
• Ability to quickly learn new computer systems
• Understanding of food and beverage operations
• Excellent knowledge of Outlook
• Excellent customer service skills
• Must be able to work a flexible schedule, including evenings, weekends and holidays

Benefits:

• Complimentary & Discounted Hyatt Hotel Rooms
• Flexible Schedules
• Paid Time Off (PTO)
• Competitive Pay
• 401(k) Match
• Medical, Dental, Vision Insurance after 30 days of employment
• Tuition Reimbursement
• Free Annual VIA Bus Pass/Discounted Parking
• Free Meals Provided in Employee Cafeteria
• Opportunities for Career Growth