Summary:
Serves as primary Manager on Duty in absence of department head and supports Director of Operations in ensuring Hotel Security Operations meet the brand's safety standards. Manages Hotel's Safety & Security Department to maintain protection of property assets, associates, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Serves as primary safety trainer for the site, implementing and overseeing company trainings and ensuring strategic alignment with business goals.

We offer excellent benefits:

• 12 Free room nights (after 90 days of service), Discounted and Friends & Family Room Rates upon hire

• Medical, Prescription, Dental and Vision Insurance after 30 days of employment

• 401K with company match

• Paid Vacation, sick days, new child leave and personal day

• Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance

• Tuition Reimbursement

• Relocation Package

• 50% discount in Crossroads

• 40% discount in gift shop (exception: jewelry, UNC items, alcohol)

• Employee Stock Purchase Plan

• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

• COVID-19 Safety: Hyatt Hotels follows all COVID-19 CDC and county health department protocols for the safety of our employees and guests.

Hyatt is an Equal Opportunity Employer-M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications:
Managing Security/Loss Prevention Operations

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conducts hazard and risk assessments at the property to include quarterly Occupational Safety and Health Administration (OSHA)/SAFETY audits, incident tracking, and the hazard abatement process.
• Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times.
• Complies with applicable laws and safety regulations.
• Follow proper key control guidelines in loss prevention and in the property.
• Develop a monthly checklist for all security equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
• Conducts and incorporates daily patrols, which encompass all areas of the property's interior and exterior, and inspection tour of recording system.
• Follows process for the protection of guests and associates.
• Follows up on all unusual activities in and around the property that would impair the well-being of guests and associates.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Implements action plans and operating procedures to monitor and control risk.
• Monitors all unusual activities in and around the property that would impair the wellbeing of guests and associates.
• Manages all loss prevention operations to include but not limited to patrol process, emergency response, investigations (e.g., initial - follow up) for all employee/guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
• Manages, leads and guides the efforts of the Accident Prevention & Safety Committee.
• Manages first aid program for guests and associates.
• Manages the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring associates understanding of safety codes, special situation management, monitoring processes and procedures related to safety.
• Develops liaison with local law enforcement and emergency services.
• Informs and/or updates the executives and peers on relevant information in a timely manner.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers or patients.
• Communicates critical information based on knowledge gained at leadership meetings.
• Inspects and manages the performance of the loss prevention, establish and maintain a high level of professionalism and customer service.
• Performs other duties, as assigned, to meet business needs.

Conducting Training Activities

• Oversees security training and development of overnight security staff, implementing Company and property specific trainings.
• Tracks all trainings, maintaining appropriate documentation and managing to training budget.
• Manages relationship with corporate Security and instructs others in a manner consistent with the organization's goals.

Conducting Human Resources Activities

• Conducts interviewing and hiring of team security members with the appropriate skills.
• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
• Conducts a departmental security walk and orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Schedules associates and Security Company according to business demands and tracks associate time and attendance.
• Observes service behaviors of associates and provides feedback to individuals.
• Participates in associate progressive discipline procedures, including bag inspection, separations of employment process according to hotel policy.
• Reviews associate satisfaction results.

The following are requirements:

• NC Guard Card
• CPR First Aid
• Strong Administrative skills