Housekeeper Team Lead - 40hrs/Day Shift

ABOUT US:

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley.

OUR BENEFITS:

In addition to competitive pay, all Cooley Dickinson employees who work 20 hours or more per week have access to the following benefits with no waiting period:

• A range of health, dental, vision, prescription, and life insurance benefits.
• A generous and flexible Earned Time Off program starting at six weeks accrual per year.
• 403(b) retirement plan with various investment options.
• Opportunities and support for continued education including tuition reimbursement.

SHIFT: Monday - Friday 6:00am to 2:30pm, every other weekend & rotating holiday

MAIN FUNCTION:

The Environmental Services Team Leader ensures all areas on a shift are covered and prioritizes the flow and distribution of work. The Team Leader acts as a resource for shift personnel, communicates with departments requiring services, documents and relays customer requests to appropriate personnel, performs quality control checks of staff assigned areas, and assesses productivity and quality. The Team Leader also performs cleaning tasks of areas assigned.

This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.

ESSENTIAL JOB FUNCTIONS:

• Communicate effectively with department personnel, employees, patients, and/or residents and exercise good judgment when making decisions relative to shift schedules and the allocation of work as it relates to staff capability.
• Ensure all areas on shift are appropriately covered utilizing the daily sign-in/out sheets.
• Document and relays customer requests to appropriate individuals.
• Fill out Supervisor Shift Report on a daily basis and check report from previous shift including training and projects.
• Perform one-on-one training of new department employees and document on appropriate forms.
• Perform discharges and supervise the discharge and service call process.
• Help guide staff through difficult and unusual situations.
• Assist in cleaning up emergency spills when observed or upon request. Transport and dispose of bio-hazardous waste in accordance with CDH infection control policy, EPA, and DEP regulations.
• Receive calls for service, documenting the call and delegating personnel to provide needed services.
• Maintain floors by burnishing, machine scrub and refinish, total strip and refinish, mopping, and automatic floor scrubbing.
• Shampoo and extract carpets and upholstery using appropriate method, equipment, and supplies.
• As directed, clean ceilings, horizontal surfaces, spot clean walls, furnishings, and floors in assigned areas including patient care units, isolation rooms, examination rooms, medication rooms, offices, and common areas to high standards of cleanliness and disinfection to enhance quality patient care.
• Sanitize bathrooms using materials as required; restock expendable items daily and as needed.
• Collect and transport trash to specified, temporary collection areas in accordance with regulations.
• Clean facility entrances including door glass using the appropriate equipment and supplies.
• Hang draperies, cubicle curtains, blinds and shades.
• Change mattresses as requested. Move patient beds as requested.
• Prepare and set up meeting rooms as requested.
• Change sharps containers upon request.
• Monitor the department's pager and courteously respond to requests in a timely manner.

Qualifications

MINIMUM REQUIREMENTS:

• High school diploma or equivalent or 3-5 years of environmental services/housekeeping experience required.
• Demonstrated ability to follow oral and written instructions required.
• Experience in environmental services or housekeeping strongly preferred.
• Demonstrated attention to detail and high-quality customer service skills required.
• Demonstrated leadership qualities required.

EEO Statement

It is the policy of Cooley Dickinson Health Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cooley Dickinson Health Care will provide reasonable accommodations for qualified individuals with disabilities.

Cooley Dickinson Health Care embraces diverse skills, perspectives and ideas, and encourages people of color, veterans, people with disabilities, LGBTQ candidates, and people from other underrepresented groups to apply.