Pharmacy Technician Team Lead

POSITION SUMMARY:

Under direction of the Director of Pharmacy will supervise the day-to-day activities of all Certified Pharmacy Technicians and Pharmacy Interns/Co-ops. The Pharmacy Technician Team Lead will also develop and participate in technician related quality assurance activities, including controlled substance auditing and clinic inspections. Responsible for the scheduling of pharmacy technicians and arranging coverage in the event of sick calls and time off. Establishes operationally efficient technician workflows and develops strategies for continuous quality improvement. Works closely with pharmacy management to establish and promote technician engagement and professional development. Implements and monitors the implementation of technician-related cost containment strategies.

ESSENTIAL FUNCTIONS:

1. Trains all newly hired pharmacy technicians, pharmacy interns (IPPEs) and co-op students.

a. Coordinates onboarding process for new staff

b. Develops training materials to provide new hires during orientation

c. Completes orientation checklist and competency assessment within 90 days of hire

2. Directly oversees activities of pharmacy technicians, pharmacy interns (IPPEs) and co-op student

a. Provides staff remediation and corrective action when required.

b. Conducts annual technician performance review

3. Responsible for the scheduling of all pharmacy technicians.
4. Approves technician vacation and sick time requests per established pharmacy policy.
5. Participates in the build, development, and go-live of pharmacy systems and devices. Trains pharmacy technicians on new workflows.

f. Ensures staff compliance with both institutional and regulatory requirements.

g. Devises and administers staff competencies.

h. Maintains staff competency library.

i. Ensures staff competencies are completed annually

3. Conducts technician related continuous quality improvement activities

a. Leads the development and refinement of pharmacy technician workflow

b. Develops and monitors pharmacy technician metrics and adjusts workload as needed.

3. Identifies and implements quality improvement measures. Reports medication errors secondary to misfills, failure to follow established procedures, and gaps in medication safety measures. Conducts and implements corrective and preventative action plans as required
4. Assists with pharmacy project management responsibilities as required by pharmacists or pharmacy management

4. Maintains the pharmacy in a state of regulatory and accreditation readine

a. Ensures compliance with technician related Joint Commission Medication Management standards, including medication security, recall management, and outdate tracking

2. Conducts regular outpatient clinic inspections, including those located at DPH licensed satellite facilities.
3. Maintains controlled substance, compounding, and outpatient prescription records. Ensures files are archived in accordance with applicable regulatory bodies.

d. Participates on pharmacy and institutional committees.

5. Professionally advocates for technician and intern

a. Acts as a liaison between pharmacy technicians and pharmacy and nursing leadership.

b. Elevates feedback and suggestions from technician and intern staff to Pharmacy Operations Manager/ Administrative Pharmacy Specialist and Director of Pharmacy

6. Provides support to pharmacy colleague

a. Demonstrates knowledge and skills necessary to support the pharmacist in service of the needs of institutional patients.

2. Performs all job functions of a Certified Pharmacy Technician as listed on current job description as required.
3. Serves as a back-up to the Pharmacy Informatics Specialist and Pharmacy Inventory Coordinator.

7. Promotes Professional Behavior and Development

a. Assists in training and orientation of new employees and students.

b. Provides outstanding customer service to patients and employees.

c. Demonstrates empathy and kindness to fellow coworkers and internal and external customer

d. Effectively troubleshoots problems (including systems downtime) and implements short-term solutions as required based on professional judgment.

Organizational Requirements:

1. Must demonstrate a comprehensive understanding of inpatient pharmacy practice

2. Maintains exceptional written and oral communication skills.

3. Serves as an institutional role model to promote technician advancement and development

4. Serves, manages, and supports internal and external customers.

5. Participates in performance improvement activities.

6. Participates as a team member and is accountable for own work responsibilities.

7. Perform job duties in a professional and courteous manner and maintain working relationships with physicians, nurses, pharmacists, and other health care professionals.

Regulatory Compliance

1. Complies with all State and Federal rules, regulations and laws which govern the practice of pharmacy.

2. Charge and credit all medications appropriately, as per departmental and institutional policies.

Completes annual MEE regulatory compliance training

Qualifications

EDUCATION AND EXPERIENCE:

1. High School Diploma or Equivalent

2. Must have a minimum of 7 years of inpatient pharmacy technician experience

3. Previous management or supervisory experience preferred

4. Registered as a Pharmacist Technician in the Commonwealth of Massachusetts in good standing

5. Must be certified with PTCB

WORKING CONDITIONS:

1. Works within the Pharmacy Department but will routinely visit patient care and surgical areas.

2. May be exposed to infectious diseases, carcinogenic, hazardous, and sensitizing medications and chemicals.

3. Works under constant time constraints and deadlines.

4. Distinguish routine functions from those requiring a pharmacist's professional judgment.

5. Must possess time management and organizational skills to handle multiple tasks under time constraints.

PHYSICAL REQUIREMENTS:

1. Ability to walk and stand 90% of the day and to occasionally lift up to 30 pound

2. Work requires regularly reaching and grasping below, at, and above shoulder level.

3. Work requires regularly pushing and/or pulling non-motorized equipment (e.g., carts, IV rolling rack, and medication rolling racks, etc.) weighing 40 to 60 pounds.

4. Work requires regularly grasping and fine manipulation with hands.

5. Work requires reading automated dispensing reports regularly.

EEO Statement

Massachusetts Eye and Ear is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.