Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable
and inclusive culture focused on delivering exceptional fragrances and experiences to our
customers. We focus on recruiting, retaining, and advancing diverse talent where our associate
population is as diverse as the communities we serve, live and work. In addition, we work to
improve our communities and our planet in a way that will make us proud for years to come
because we believe the world is a brighter, happier place when everyone has access to the
things that make them happy. Summary: The hours for this role are 10:00AM - 6:30PM - Monday - Friday HR Direct is a remote call center environment responsible for receiving and advising incoming
calls regarding human resources-related employee inquiries. HR Service Representatives are responsible for providing 1st level functional support in
answering benefit and payroll questions and supporting associates with personal and job related transactions. Responsibilities:
• Assisting all associates calling HR Direct to complete Personal data, Job data and Benefit-related transactions in HR Access

• Provide support to associates using the web application on-line to complete their transactions.

• Answer benefit and payroll questions

• Coordinate with other functional groups within HR Direct as vital

• Provide a high level of functional support to callers needing assistance with ESS and MSS and store managers entering HR data transactions in store

• Assist with the greater HR team with data transactions and inquiries while documenting all calls in HR Direct call tracking system

• Engage Service Coordination Supervisor for issue resolution as needed

Qualifications

Qualifications & Experience:
• 1-2 years’ Service Center environment (call center) experience required, with HR, payroll, or benefits experience a plus

• Providing superb customer service to all customers

• Must be highly proficient in utilization on dual monitors and computer software and applications including Microsoft Office

• Excellent communication skills both written and verbal

• Solid attention to detail and accuracy

• Ability to work in a team environment to achieve goals

• Proficiency in Spanish and/or French (verbal and written) ideal

• Service Now experience is a plus

Education:
• Bachelor's Degree preferred, but not required

Core Competencies:
• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results Benefits
We invite you to join Gingham Nation, where we invest in our associates through competitive
compensation, benefits, and development opportunities, so they can continue to be their best
at work, at home, and in their communities. Benefits offered to eligible Bath and Body Works
associates include a no cost mental health and well-being program, health coverage with a
variety of plans to choose from, flexible and affordable saving programs, paid time off and a
merchandise discount.

The above statements are intended to describe the general nature and level of work being
performed by people assigned to this job. They are not intended to be an exhaustive list of all
responsibilities, duties and skills required.
We are an equal opportunity and affirmative action employer. We do not make employment
decisions based on an individual’s race, color, religion, gender, gender identity, national origin,
citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information,
protected veteran status or any other legally protected status, and we comply with all laws
concerning nondiscriminatory employment practices. We are committed to providing
reasonable accommodations for associates and job applicants with disabilities. Our
management team is dedicated to ensuring fulfillment of this policy with respect to recruitment,
hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and
general treatment during employment. We only hire individuals authorized for employment in
the United States.

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