Operations Customer Service Representative
Norton, Ohio
Employer: Revere Transportation
Industry:
Salary: Competitive
Job type: Full-Time
TITLE: Operations Customer Service Representative
REPORTS TO: Operations Manager
JOB PURPOSE: Manage Revere's fleet to provide world class customer service, build confidence and integrity with drivers, customers and team members.
PRIMARY RESPONSIBILITIES:
EDUCATION:
KEY SKILLS and COMPETENCIES:
To apply, please email recruiting@reveretransport.com .
REPORTS TO: Operations Manager
JOB PURPOSE: Manage Revere's fleet to provide world class customer service, build confidence and integrity with drivers, customers and team members.
PRIMARY RESPONSIBILITIES:
- Dispatch drivers in a professional and timely manner.
- Ensure shipment information is complete and accurate.
- Meet or exceed service requirements of customers.
- Develop and maintain strong customer relationships.
- Monitor shipments during transit and proactively update customers.
- Proactively identify and resolve service exceptions.
- Provide support to other CSRs to ensure customer continuity.
- Assist developing third party capacity.
EDUCATION:
- Two to four-year College Degree preferred
- Experienced with temperature control equipment
- Familiar with DOT and FMCSR
KEY SKILLS and COMPETENCIES:
- Strong written, verbal and listening skills.
- Familiar with using load boards.
- Ability to multitask and perform under pressure.
- Proficient with McLeod a plus.
- Attention to detail with a strong work ethic and a team player.
To apply, please email recruiting@reveretransport.com .
Created: 2024-09-13
Reference: itpr5HJL4p1o
Country: United States
State: Ohio
City: Norton
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