Human Resources Operations Data Specialist

Title: Human Resources Operations Data Specialist

Agency: VCCS-Shared Services Center

Location: Botetourt - 023

FLSA: Nonexempt

Hiring Range: $45,000 - $54,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Innovation allows an organization to make the most of every dollar spent. At Virginia's Community Colleges System (VCCS), our compelling mission, our ambitious strategic plan and our fiscal realities challenge us to ensure that community college resources are maximized for the priority of student success and credential completion.

Nestled between the Blue Ridge and Appalachian Mountains, the VCCS Shared Services Center is centrally located to all 23 colleges in the VCCS, 43 miles from Blacksburg, VA, and a four-hour drive from Washington, D.C. A vital part of the ever-growing Roanoke Valley, Daleville is a haven for tourists and residents alike. Within an hour's drive are the breathtaking Smith Mountain Lake, world-famous Appalachian Trail, and many other outdoor activities, including golfing, biking, and hiking. The thriving Historic City Market in downtown Roanoke and the Daleville Town Center and Performance Pavilion also host farmers markets, community and cultural events, and festivals throughout the year.

The VCCS Shared Services Center is an innovation strategy to advance the priority of student success, reduce the administrative burden on individual colleges, consolidate transaction-based functions, create economies of scale, and improve backroom process efficiency. This work allows the VCCS to better focus resources on the students - helping them start their educational journeys, persist, and succeed.

Reporting to the HR Operations Line Supervisor, the position performs technical and consultative services in one or more functional areas of human resource management. This position will work with onboarding and offboarding services to include executing and verifying onboarding/offboarding processes and entering data into multiple HRIS systems; provide functional and procedural support, guidance, and assistance to the HR Operations Technicians; and investigate and work to resolve system issues and provide timely updates to interested parties on system functionality. Other duties as assigned.

Minimum Qualifications:

Knowledge of:

• Basic math, telephone procedures, and standard business communications.
• Microsoft Office programs such as Excel and Word
• HRIS computer systems with an understanding of types of actions processed, how HR data is managed in an HCM system, data integrity, employee records management.
• State and federal employment practices and regulations.
• Process improvement techniques.

Skills:

• HRIS systems and Microsoft Office applications expertise
• Strong verbal communication, writing, and proofreading/editing
• Strong attention to detail.
• Organizational and follow-up skills to ensure processes are conducted smoothly and timely.
• Advanced customer service.
• Critical thinking and analytical thinking
• Proven problem-solver

Ability to:

• Take ownership to investigate and resolve system and customer issues with a sense of urgency
• Enable internal (team members) and external (College HR resources) customers to succeed through training and creation/maintenance of job aids and other resources
• Manage, track, and complete several projects or tasks simultaneously and meet deadlines.
• Communicate effectively with leadership regarding status and needs
• Work in a fast-paced environment with multiple customers and priorities.
• Apply knowledge of human resource principles and practices, including federal and state laws and regulations applicable to work.
• Provide accurate and timely analysis of a variety of data.
• Work flexible hours as needed.
• Travel to the System Office or other colleges for training and meetings.
• Produce documents and reports as needed.
• Organize and maintain employment files.
• Ensure user data is accurate and updated in multiple HRIS systems in an accurate and timely manner.
• Maintain confidential Information in a secure and sensitive manner
• Analyze issues and recommend actions.
• Work independently, as well as a team member.
• Work effectively with a wide range of constituencies in a diverse community

Minimum Qualifications:

• Experience handling multiple administrative tasks/assignments at one time
• Multiple years of Customer service experience
• Previous experience in data entry
• Advanced experience with MS Office
• Experience managing system processes and data integrity within Enterprise HRIS systems
• Experience with State and Federal laws related to employment
• Experience in Human Resources
• Experience in delivering one-on-one and/or group training

Preferred Qualifications:

Additional Considerations:

• Experience with DHRM and VCCS hiring policies and procedures
• Experience working in a higher education environment
• Process improvement experience
• PHR, SPHR and/or SHRM-CP, SHRM-SCP
• Knowledge of SQL and/or HTML programming
• Shared Services or call center experience
• Considerable experience assessing and delivering solutions
• Working experience in an everchanging, evolving environment
• Creating/maintaining training resources such as SOPs & job aids