Summary

PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

Located in the Bureau of Fiscal Service, Administrative Resource Center, Human Resources Systems Division, Branch as Assigned, you will provide customer support, analysis, reporting, and training services for a variety of HR systems and functions.

This job is open to

• Recent graduates
  
  Individuals who have graduated from an accredited educational institute or certificate program within the last 2 years or 6 years for Veterans.

Clarification from the agency

Open to U.S. Citizens or U.S. Nationals who are Recent Graduates and have completed a degree or certificate from a qualifying education institution within the previous 2 yrs or students who are within 9 months of graduating may apply. Veterans unable to apply within 2 yrs of receiving their degree, due to military service obligation, have a full 2-year eligibility period upon release or discharge from active duty. The eligibility period for veterans must be within 6 years of degree completion.

Duties

The following are the duties of this position at the GS-12. You will have the opportunity to learn to perform these duties and will receive training to help you grow in this developmental position. The HR Systems Help Desk Specialist provides customer support, maintenance, analysis, project management, and customer training services for a variety of HR systems (e.g. HR Connect, WebTA, Integrated Talent Management system, Service Now-HR Service Management). More specifically:

• System Analysis and Testing - Troubleshoot, research and resolve, or report and follow up on complex system defects; analyze reports for system and data integrity; test existing, new, or changed system functionality and defect fixes.
• Requirements Gathering - Identify and recommend changes in system functionality and manual processes; define and write requirements for new enhanced functionality/system change requests; configure system workflow and data elements.
• Project Coordination - Assist with studies and special projects regarding assigned HR systems including facilitating meetings with customer agency representatives, external business partners, and internal stakeholders
• Liaison - between various cross-agency and vendor technical pocs and functional/customer pocs for assigned systems. Participate in or lead cross agency system requirements, user acceptance testing, and implementation teams. Ensure upcoming system changes are conveyed and coordinated with impacted stakeholders across ARC HR functions and customer agencies.
• Process Improvement - Analyze operations within HRSD and across ARC HR, review procedures, determine most efficient means of accomplishing tasks, present recommendations, and facilitate implementation of approved proposals.
• System Training - Train and mentor junior staff on current and changing system functionality, new systems, or new modules to existing systems. Deliver system demonstrations and training to customer users in various management, administrative, and other types of roles.
• User Role Maintenance - Provide access and maintain security roles, forms, and procedures for customer and HR staff.
• System Maintenance - Configure system changes such as those resulting from customer agency reorganizations.

Requirements

Conditions of Employment

- All selectees must sign a Pathways Participant Agreement.

- Subject to a 1-year trial period is required (unless already completed).

- Must successfully complete a background investigation.

- Public Trust - Background Investigation will be required.

- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.

- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.

- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.

- Obtain and use a Government-issued charge card for business-related travel.

- This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

Key Requirements:

1. Please refer to "Conditions of Employment."
2. Click "Print Preview" to review the entire announcement before applying.

Qualifications

You must meet the following requirements by the closing date of this announcement.

To be eligible for the Recent Graduates Program, applicants must have, within the previous 2 years*, completed all educational requirements for a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying institution; [or intended graduation is no more than 9 months from date of application. (However, you must graduate prior to being appointed to the position.)] if applicable. For more information on education requirements go to Treasury's Pathways Program.

*Veterans who, due to a military service obligation, were precluded from applying to a Recent Graduates Program during any portion of the 2 year eligibility period may have their eligibility period extended so that they receive the full 2 years of eligibility. The remaining 2-year eligibility period will begin upon his or her release or discharge from active duty. The veteran's eligibility period may not extend beyond 6 years from the date of completion of all requirements of an academic course of study.

The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.

To qualify for the grade 09 level, you must meet the following requirements:

A. Education- In the Recent Graduates Program you may qualify based solely on education as follows: A master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

OR

B. Experience: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 level in the Federal service. Specialized experience is defined as experience assisting users with a variety of automated HR systems/software in support of an organizations program operation, serving as a liaison between systems vendors/business partners and customers to resolve system problems or access requests. AND assisting with system functionality education such as delivering systems training or updating systems documentation.

OR

C. You may qualify by a combination of experience and education. Combining Education and Experience may be computed by first determining the total qualifying experience as a percentage of the experience required for the grade level; then determining your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify. Note: Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education.

To qualify for the grade 07 level, you must meet the following requirements:

A. Education- In the Recent Graduates Program you may qualify based solely on education as follows: 1 full year of graduate level education (18 Semester hours, 27 Quarter hours or equivalent)

OR

You may have a bachelor's degree and meet one of the following requirements for superior academic achievement: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.

OR

B. Experience: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience is defined as experience assisting users with a variety of automated HR systems/software in support of an organization's program operation, and serving as a liaison between systems vendors/business partners and customers to resolve system problems or access requests.

OR

C. You may qualify by a combination of experience and education. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent.

To qualify for the grade 05 level, you must meet the following requirements:

A. Education- In the Recent Graduates Program you may qualify based solely on education as follows: four (4) years of education above the high school level.

OR

B. Experience: You must have 3 years of general, progressively responsible experience, 1 year of which was equivalent to at least the GS-4 level in the Federal service. This experience must demonstrate the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.

OR

C. You may qualify by a combination of experience and education. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent.

Options for qualifying based on a combination will be identified in the online questions.The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To receive any credit for your work experience, please indicate dates of employment by month/year, and indicate the number of hours worked per week, on your résumé.

Education

This job does not have an education qualification requirement.

Additional information

• Relocation expenses will not be paid.
• We may select from this announcement or any other source to fill one or more vacancies.
• This is a non-bargaining unit position.
• We offer opportunities for telework.
• We offer opportunities for flexible work schedules.

The Bureau of the Fiscal Service offers challenging and meaningful work, opportunities for advancement and internal movement to a different career path, a competitive salary, work/life balance, and generous benefits. Maximum telework and flexible work schedule options are also available. Incentives such as student loan repayment, recruitment and relocation incentives, and advanced annual leave accrual may be offered. Some remote work opportunities exist. Approval of these incentives and flexibilities are based on the position, business requirements, applicant/employee qualifications and performance, and other work-related factors.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Technical, Communication and Analytical. Category-like rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior, Good or Satisfactory depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  A complete application includes 1. A résumé, 2. Vacancy question responses, 3. Provide proof of education (transcripts) and 4. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
  
  All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive any credit for relevant experience, please list the month/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view Résumé Tips.
  
  EDUCATION DOCUMENTATION
  
  You must submit dated documentation showing completion or intended completion of all educational requirements (e.g. letter from the registrar, unofficial transcripts). An official transcript will be required if you are selected.
  
  A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
  
  If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
  
  If you are qualifying based on a certificate program, please refer to the Treasury's Pathways Program page for more information on qualifying certificate programs.
  
  VETERANS' PREFERENCE DOCUMENTATION
  
  If you are claiming veterans' preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form.
  
  For more information on veterans' preference view FedsHireVets.
• How to Apply
  
  The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
  
  Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
  
  To begin, either click the "Create a New Account" button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
  
  You will be re-directed to Fiscal Service USAStaffing system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to "My Account" to view and update your information, as necessary.
  
  To complete, you must click the "Finish" button located at the bottom of the "Application Review" page.
  
  To verify your application is complete, log into your USAJOBS account, below the Application Status, you will select the Track this application link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
  
  To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your résumé and/or other documents from your USAJOBS account or your application will be incomplete.
  
  If you are experiencing system issues with your application, please contact USAJOBS Help Desk.
  
  For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
  
  The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov.
  
  To learn more, please visit our page at: Treasury.gov/fairchanceact.
  
  Agency contact information
  
  
  
  Applicant Call Center
  
  Phone
  
  304-480-7300
  
  Email
  
  fiscalserviceinquiries@fiscal.treasury.gov
  
  Address
  
  Human Resources Systems Division
  
  200 Third Street
  
  Parkersburg, WV 26101
  
  US
  
  Next steps
  
  You may check the status of your application for this position at any time by logging onto your USAJOBS account, under "application status," click "Track this application" and you will be taken to the USAStaffing website where you can check your application status.
  
  For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/
  
  If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to the USAStaffing portion of the application. No updates can be made once the announcement has closed.
  
  Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, 3. Provide proof of education (transcripts) and 4. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive any credit for relevant experience, please list the month/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view Résumé Tips.

EDUCATION DOCUMENTATION

You must submit dated documentation showing completion or intended completion of all educational requirements (e.g. letter from the registrar, unofficial transcripts). An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

If you are qualifying based on a certificate program, please refer to the Treasury's Pathways Program page for more information on qualifying certificate programs.

VETERANS' PREFERENCE DOCUMENTATION

If you are claiming veterans' preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form.

For more information on veterans' preference view FedsHireVets.

How to Apply

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

To begin, either click the "Create a New Account" button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.

You will be re-directed to Fiscal Service USAStaffing system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to "My Account" to view and update your information, as necessary.

To complete, you must click the "Finish" button located at the bottom of the "Application Review" page.

To verify your application is complete, log into your USAJOBS account, below the Application Status, you will select the Track this application link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your résumé and/or other documents from your USAJOBS account or your application will be incomplete.

If you are experiencing system issues with your application, please contact USAJOBS Help Desk.

For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.

The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov.

To learn more, please visit our page at: Treasury.gov/fairchanceact.

Agency contact information



Applicant Call Center

Phone

304-480-7300

Email

fiscalserviceinquiries@fiscal.treasury.gov

Address

Human Resources Systems Division

200 Third Street

Parkersburg, WV 26101

US

Next steps

You may check the status of your application for this position at any time by logging onto your USAJOBS account, under "application status," click "Track this application" and you will be taken to the USAStaffing website where you can check your application status.

For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/

If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to the USAStaffing portion of the application. No updates can be made once the announcement has closed.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request