Human Resources Specialist

Job Summary

The HR Specialist will be responsible for the resolution of cases phone, e-mail or chat on a daily basis. This role will serve as back-up in person to the HR Services Specialist to provide in-person customer service. This role will be the main point of contact for initial or Tier 1 level questions and would analyze the question and determine if escalation is necessary. This role will work in a cross functional manner to problem solve and address inquiries across all HR systems, processes, and procedures. The HR Specialist will perform onboarding efforts from time of offer acceptance and support new hires through the pre-onboarding process to orientation and ensure the timely completion of all pre-onboarding activities including background checks, DPS, Occupational Health, MVR, license/certification verification and I-9 completion.

Experience in Human Resources Shared Services and/or Human Resources Call Center environment is strongly preferred.

This position falls under a hybrid work schedule.

Why UT Southwestern?

At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more that are all available on the day you start work. Recognized as the #1 hospital in Dallas-Fort Worth for seven consecutive years by U.S. News & World Report, we invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth.

Required Experience and Education

• Bachelor's Degree business administration or related field required.
• Relevant years of experience can be considered in lieu of education (minimum of four (4) years of related experience with no degree).
• Minimum of one (1) year of previous HR, recruiting, customer service or related experience required.

Preferred Qualifications

• Experience in Talent Acquisition recruiting, talent onboarding, HR Generalist or HR Business Partner roles highly preferred.
• Experience working with multiple ATS, CRM and HRM systems - specifically Taleo and PeopleSoft products.
• Experience in high-touch customer service with a focus on problem solving.

Job Duties

• Provides friendly, reliable, and timely HR services. The HR Specialist is positioned to provide outstanding service to our internal customers and employees for everything from general inquiries to more complex solutions focused on any HR matters such as compensation, benefits, leaves of absence and employment transactions, etc.
• Provides a professional advisory and administrative service to UT Southwestern campus, new and existing employees, external customers encompassing a broad range of HR inquiries and processes, including supporting resolving Tier 1 level HR inquiries, correspondence, handling customer questions, or navigating non-HR related inquiries to appropriate UT Southwestern department.
• Provides outstanding service to our internal and external customer with general to complex solutions on all HR related inquiries such as compensation, benefits, leave administration, recruitment, payroll, etc.
• Participates as part of a team that are subject matter experts on general HR knowledge and organizational information to effectively answer questions and help new hires or external customers navigate UTSW.
• Works with all staff members within HR Services, Human Resources and departments across UTSW to create and manage effective relationships.
• Liaise with teams within HR Services and Human Resources Center of Excellence (HR COE) for escalation and resolution of queries and cases.
• Works pro-actively to support and deliver excellent, timely customer service to customers, HR colleagues and stakeholders.
• Identifies customer needs, seeking and providing effective solutions to their inquiries using HR Knowledge Base to provide consistent answers and guidance.
• Responsible for providing a high-touch experience for new and existing employees emphasizing continuous process efficiency and results.
• Performs onboarding efforts from time of offer acceptance and support new hires through the pre-onboarding process to orientation.
• Compile and monitors daily production reports for work group; monitors performance standards; advises manager of performance deficiencies and all system and procedural issues which require analysis and resolution; makes recommendations for re-training of employees.
• Liaise with teams within HR Services and Human Resources COE for escalation and resolution of queries and cases
• Ensures the timely completion of all pre-onboarding activities including background checks, DPS, Occupational Health, MVR, license/certification verification and I-9 completion.
• Works on special projects relating to issues specific to the area of assignment; make recommendations for changes in procedure to increase productivity, standardization, quality control and customer service.
• Collaborates with Human Resources Centers of Excellence to identify issues, make recommendations, and implement policies and procedures.
• Performs compliance and audit management of new hire files.
• The job may require performing one of the following duties:

1. 1. Builds and maintains collaborative partnership with Lead Talent Acquisition Partners to ensure seamless onboarding process for new hires.
   2. Supports the implementation of continuous improvement initiatives in processes and systems related to HR Services Center.
   3. Provides support with weekly new employee orientation, as needed.
   4. Utilizes applicable HR systems to record and maintain accurate record data.

Performs other duties as assigned.

This position is security-sensitive and subject to Texas Education Code •51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status