Human Services Assistant II

Hiring Range: $26,565 to Based on experience

Full Time or Part Time: Full Time

Additional Detail

Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients. Benefit Programs: Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information; Provides information and assists clients with completing applications, etc.; Answers incoming calls and responds to inquiries; Provides case management support to the Human Services Specialist staff; Prepares and mails correspondence; Provides information and referrals and verifies information as required for other community resources; Provides written and/or oral documentation regarding client contacts, verification letters, and other situations; Sets up case files, typing or labeling case files, scanning documents into records and completing forms; and Assists in the preparation of periodic, special and other reports. Service Programs: Follows up with referrals to ancillary agencies; Provides services for identified client needs (i.e. identifies benefit needs and makes appropriate referrals); Documents client contact in appropriate record; Completes various forms; Updates information in various computer systems; Provides direct administrative support such as transcription, typing, pulling files, ordering supplies, and creating forms; Researches and purges case records; Prepares and maintains manual and computer schedules/alerts; Transports family members and program participants to appointments.