[HYBRID] Endpoint Support Tech (Infrastructure Specialist 2)

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage .

What You'll Do

As an Endpoint Support Technician, you will be the primary point of contact for resolving technical issues and ensuring the seamless operation of our organization's computer systems. Your role is crucial in maintaining productivity and efficiency. You will provide technical assistance to employees, troubleshoot hardware and software problems, and implement security measures to safeguard our data.

This role is ideal for someone who enjoys solving problems, has a passion for technology, and thrives in a dynamic, fast-paced environment. If you have the technical skills and a customer-focused mindset, a career as an Endpoint Support Technician can be both challenging and rewarding.

Key Responsibilities include, but are not limited to:

• Hardware and Software Support: Install, configure, and maintain computer hardware and software.
• Network Administration: Assist in managing our network infrastructure, including routers, switches, and servers.
• User Support: Provide technical assistance to employees, both in person and remotely.
• Security: Implement and maintain security measures to protect our organization's data and systems.
• Documentation: Create and maintain technical documentation.
• Troubleshooting and Resolving Issues: Diagnose and fix hardware and software problems, often under time constraints. This includes everything from minor glitches to major system failures.
• System Setup and Configuration: Set up new computer systems, install software, and configure networks.
• Maintenance and Updates: Regularly update systems, perform routine maintenance, and ensure all security protocols are followed.

Schedule: 8:00AM to 5:00PM, Monday - Friday

Travel: No travel expected

PN(s): 20039871

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

The ideal candidate, at minimum, must have the following:

OPTION 1:

• Completion of undergraduate core program in computer science or information systems;

AND

• 24 months combined work experience in any combination of the following: installing, monitoring, maintaining, configuring, upgrading, and/or administering or operating multiple technology domains
  • Including 12 mos. work experience in the primary technology as specified by the agency position description & job posting.

Option 2:

• Completion of associate core program in computer science or information systems;

AND

• 30 months combined work experience in any combination of the following: installing, monitoring, maintaining, configuring, upgrading, and/or administering or operating multiple technology domains
  • Including 12 mos. work experience in the primary technology as specified by the agency position description & job posting.

Option 3:

• 48 months combined work experience in any combination of the following: installing, monitoring, maintaining, configuring, upgrading, and/or administering or operating multiple technology domains
  • Including 12 mos. work experience in the primary technology as specified by the agency position description & job posting.

Or

• Equivalent of minimum class qualifications for employment noted above.

Technical & Professional Skills Utilized: System Scheduling, Systems Control and Monitoring

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio's OCSEA Pay Schedule, Pay Range 34. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $35.31 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 34

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Hourly

$35.31

$37.03

$38.84

$40.78

$42.74

$44.85

$47.06

$49.36

$51.84

Annual

$73,445

$77,022

$80,787

$84,822

$88,899

$93,288

$97,885

$102,669

$107,827

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

90 Months