Hybrid- Infrastructure Engineer in the Phoenix, AZ location

Indotronix is seeking a Hybrid- Infrastructure Engineer in the Phoenix, AZ location

Position: Infrastructure Engineer

Locations: Hybrid (3 days in office and 2 days at home)

Phoenix, AZ

Duration: Contract to hire

SCHEDULE/ Shift Monday through Friday 8 am to 5 pm

Candidate Technical and Skills Profile:

Key responsibilities:

Utilizing monitoring tools - View of the health of the environment

Reach out to teams to determine if they need assistance, big and small, and put together support teams

24/7 support team

Open bridge line, until remediation is complete

Document incident management process

Take notes/ keep records for outages

Must have technical skills/experience:
• MS OFFICE
• Dynatrace
• Monitory tools: SNOW, Dynatrace,
• Monitory tools Intuerity; SNOW

Nice to have :

Big Panda - Knowledge

The team can train on tool, if needed

Soft skills that would make a candidate successful in this role:
• Infrastructure/ tech skills of how servers, tie into one another (some technical knowledge)
• Strong verbal and written skills
• Multitasker
• Problem solver
• Time management
• Comfortable in large group settings
• Organizational skill

Manager added the following:
• Experienced leader of large technical groups operating in a 24x7 environment
• Builder, developer, and leader of high performing teams operating in a high-pressure, dynamic environment
• Incident Management skills, engaged and direction technical staffs with remediation as primary focus
• Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments
• Possess a breadth and depth of technical and management knowledge
• Appreciation for the strength of defined, repeatable processes and metrics-based management
• Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate
• Working knowledge across technology the following support areas:

○ Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)

○ Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching - understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills

○ Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments

○ Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat

○ Mainframes: JCL, CICS SYSPLEX

○ Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification

○ Workflow and Knowledge Management: ServiceNow

○ Collaboration Tools: TrueSight, Jira, and Confluence

○ Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
• Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
• Relevant certifications
• ITIL fundamentals

○ Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management

Degrees or certifications for the candidate to be successful:

Education/ Experience:
• High School Degree and Bachelors degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required.
• 3+ years experience.

Interview process:

1 step process;

2 managers

Indotronix Commitment : A Safe and Inclusive Workplace" - Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.

We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.

Breaking Barriers : Your Potential Knows No Limits. Embrace Your Potential, Apply Today!"

Indotronix Commitment to Pay Equity - At Indotronix, we are committed to Equal Employment Opportunity (EEO) and ensure pay equity across all job roles. We proudly champion equal pay for equal work, guaranteeing fair compensation for all employees based on their skills, experience, and contributions.

Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers

Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts - a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.

Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2023, we hired over 1,200 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.

Indotronix is an Equal Opportunity Employer

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