Indotronix is seeking a Hybrid- Site Reliability Engineer in Phoenix (AZ) location

Position: Site Reliability Engineer

Location: Hybrid in Phoenix (AZ) (3 days in office)

Hybrid 3 days min in office/week

Duration: Contract to hire

Must be willing to work EST for a few months then it may change to MST - 8-5 EST

M-F 40 hours

Organizational Structure And Impact:

Impact/Function this role has within the bank/LOB:

SRC site reliability center supports all infrastructure within the bank, responsible for 24/7 operations of enterprise support, all technology and day to day operations - keeps the bank running, process pillars and observability, using tools and needs product owner to come up with policies and procedures, holding product vendors and the SRE tools team accountable

Team Background and Preferred Candidate History:

Candidate preferred industry background: Technology background required - banking nice to have - knowledge of SRE concepts required

Candidate Technical and skills profile:

Key responsibilities:
• Evaluate infrastructure, servers, middleware, databases, and batch jobs.
• Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc.
• Troubleshoot environment, data control and operational issues.
• Create and Maintain documentation to ensure knowledge accessibility.
• Automate and streamline process using scripts and scheduling tools.
• Develop automation and views by leveraging API calls and open source monitoring / management tools.
• Liaise with other application support teams and internal/external business and technical partners.
• Develop E2E environment and platform monitoring views and dashboards.
• Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production.
• Develop new monitoring techniques and requirements for monitoring tool build teams.
• Work with Proactive Problem Management to identify and remediate issues prior to production impact.
• Establish and document minimum observability requirements for SRC onboarding.
• Influence senior technology leads across organizations to ensure command and control over production health

Must have technical skills/experience (ask for alternative/tool/version):

- Extensive understanding of the complexities native to modern distributed systems

- Well-versed in the challenges posed by microservices architectures

- Experience establishing and supporting:

Proactive monitoring

Leveraging telemetry data to detect anomalies

Identify potential issues before they impact users

Enable faster incident response.

Scripting and Programing languages

- Tool Experience:

APM Tools

NPM Tools

Automation and Orchestration products

Flex Skills:

Experience working with and supporting:

Cloud-native environments

hybrid infrastructure setups

Software Defined Network (SDN)

Multi-Cloud Networking (MCN)

Network Automation and AIOps.

Dynatrace

Data Dog

AppDynamics

Entuity

Thousand Eyes

Solar Winds

Splunk

LogScale

Grafana

Prometheus

Amazon AWS

CloudWatch

MS Azure

Python

Java

Go

Ansible

Soft skills that would make a candidate successful in this role:

- Excellent communication skills, both verbal and written, with the ability to lead/manage large ** calls.

- Comfortable providing clear problem descriptions and guidance to business users in a time critical environment.

- Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / processes.

- Excellent influence, negotiation and presentation skills.

- Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations.

- Outstanding interpersonal skills and ability to establish strong relationships with all levels of management.

- Ability to work independently as a self-starter, and within a team environment.

Education Required: Preferred bachelor's degree in a technical field or relevant work experience, certifications; CCNP | CCIE | JNCIS | JNCIE nice to have

Years of experience: Level 2 3-5 years

Role Differentiator:

What is different about this specific role compared to other hiring with the same skill set?

Opportunity for growth, AZ tech hub is growing rapidly and is a good area to grow a candidates career

Interviews:

Most likely a 1 step ITV process but potentially a 2 step interview if needed

1st round with HM

2nd round panel ITV with hiring manager and others

Indotronix Commitment : A Safe and Inclusive Workplace" - Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.

We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.

Breaking Barriers : Your Potential Knows No Limits. Embrace Your Potential, Apply Today!"

Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers

Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts - a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.

Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2022, we hired over 2,000 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.

Indotronix is an Equal Opportunity Employer

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