IAM Support Engineer

Support Engineers (SE) serve as frontline technical resources for our client's customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.

You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Support Engineer
100% Remote, CST
18 month contract
$35-$38/hour

Purpose of the Team: The purpose of this team is to receive cases, work on something if it got broken, identity technologies- related to authentication vendors to start looking MFA, active directory. When they receive a case and cannot fix the issue, they will use different technologies to cross reference the issue.

Typical task breakdown and operating rhythm: The role will consist of half the day spent receiving new cases (2 cases per day, increased amount of cases per day). Other half of the day is for them to do research on their cases. They will be required to attend meetings to discuss cases with customers to gain valuable information. They will be required to attend team meetings and receive necessary training.

Required Qualifications:

• 5+ years in designing, implementing and supporting solutions in a complex enterprise environment.
• 5+ years technical background, enterprise experience, and knowledge in one or more of the technologies below:
  • Identity Synchronization Technologies
  • Authentication and Authorization Management
  • Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc)
  • Identity Management
  • Federation
  • Security Management
  • B2B, B2C
  • Role based access control, Permissions management
  • MFA
• English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check every two years.
• Flexibility to adapt working hours according to business needs, including weekends and be part of on-call rotations. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed.

Preferred Qualifications:

• 1+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education in technologies below:
  • Azure Active Directory
  • Identity Synchronization Technologies (Dirsync, AAD Connect, FIM...etc)
  • Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)
  • Identity and Access Management
  • Office 365 Identity Management
  • Cloud Domain Management
  • Cloud User Management and configuration

• Bilingual - preferred though not required: Portuguese, Korean, Mandarin, French, Spanish

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.