Implementation Specialist

A global human resources software company is looking to add 4+ Implementation Specialists to their team. This specific group will be responsible for providing front-line customer support for new customers of their small business division - businesses with a • Managing 25-35 calls per day, both inbound/outbound and ranging in issue complexity
• Partnering with other departments including Sales and Tax - adding to the client relationship and ensuring accuracy of implementation documents
• Providing the best quality customer service through a consultative approach and scheduling follow up calls to ensure resolution was acquired
• Navigating through various systems and comfortable multi-tasking on a day to day basis
• Being resourceful and utilizing internal and external resources to problem solve
• Working through complex situations and requests from clients
• Offer support, conflict resolution as the frontline customer support
• Work alongside other associates as well as partner with other internal stakeholders depending on the issue brought forward

Pat Rate: $21.50/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
• 2-3+ years of client support/customer service experience in a professional setting
o Needs to show the ability to be resourceful, problem solve, and provide a consultative approach to clients over the phone
• HS Diploma/GED required
• Proficient in various tools/softwares
o Comfortable navigating through different systems/domains
• Able to work in a fast-paced environment and manage various tasks simultaneously

Nice to Have Skills & Experience

Payroll, Benefits, or HR-focused customer service experience
Bilingual

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.